Customer responds to Delighted survey
Zendesk ticket is created per response
Through the Zendesk survey integration, you can trigger NPS and CSAT surveys based on configured conditions, instantly sync response data to matching Zendesk contacts, and close the loop faster than ever by automatically sending surveys to customers after a ticket is closed.
Zendesk is a suite of tools enabling seamless omnichannel customer interactions. Manage customer support tickets, build a knowledge base, chat in realtime with customers, or arrange a phone call with them – all in one well-designed package.