Elevate your feedback program with Delighted Premium features

Unlock Premium features and send 10,000+ surveys of any type, get access to the world’s top integrations (like Salesforce), and gain deeper insight with Additional Questions.

1 in 2 Delighted customers are using Additional Questions to understand their audience

63% of Delighted customers use more than 1 survey type to collect feedback at key touchpoints

Delighted Premium Features

Take your customer and employee listening to the next level with Premium features

Ever wonder what’s next for your feedback program? Delighted Premium plans bundle everything you need to expand your reach, close the loop faster, and uncover verbatim insights that you haven’t yet discovered.

Delighted's Premium features list

Learn about more features available on Delighted Premium Plans.

A glance into Delighted Premium

5 ways to immediately advance your feedback program

Keep the momentum going! We’ve gathered the top 5 ways our customers continue to propel their feedback journey forward with Premium features.

Additional Questions is a Delighted Premium feature

1. Gain deeper insight with Additional Questions

Use 10 additional free response, scale, or multiple choice questions in your survey for more detailed context on customer and employee feedback.

Delighted allows us to track our customers specifically. Just by one person providing a verbatim comment through Additional Questions, we can dive deeper into what went wrong and try to fix issues that cause a larger customer impact.”

2. Improve survey response rates with Reminders

  • Busy schedules can mean overlooked emails. Encourage customers to respond and increase response rates over time with automatic email survey Reminders.
  • The Reminders feature sends a nudge exactly one week after the send date to people who haven’t opened the original survey.
Delighted Reminders is a Premium feature

3. Integrate your feedback program with the automation tools you use every day

In addition to 35+ free integrations such as Slack, Webhooks, Squarespace, Zendesk, and Shopify, users can advance their existing workflows in minutes with Delighted Premium integrations.

  • Trigger surveys based on activity in Salesforce.
  • Sync customer feedback to contacts in Hubspot.
  • Show a Friendbuy referral link on your Thank you page after a positive survey rating.
  • Integrate feedback metrics and comments to customer timelines in Gladly.

4. Expand to new touchpoints while ramping up the volume

The more feedback you collect, the more statistically significant your metrics will be. With Delighted Premium plans, you can create 5+ Projects (only 1 on Delighted Free!) and send 10,000+ more surveys, targeting each critical moment of the customer journey.

Customer surveys (NPS)

Measure brand loyalty with Net Promoter Score (NPS) surveys. Get the fine-tuned data you need to enhance at scale and increase customer retention long term.

Employee surveys (eNPS)

Resolve high-level employee concerns early with employee Net Promoter Score (eNPS) surveys. Make impactful decisions from anonymous feedback.

Product/market surveys (PMF)

Find out if your product satisfies the needs of the market with Product/Market Fit (PMF) surveys. Craft your next roadmap based on verbatim product feedback.

Learn more about our other survey types including 5-Star, Smileys, CSAT, and more.

5. Spread the word with Testimonials

Encourage user engagement and boost conversions with successful reviews from the people your potential customers trust most — their peers. Delighted Testimonials make publishing word-of-mouth reviews directly on your website easy with 3 simple steps.

See more examples of our Testimonials widget in action.

Delighted pricing

Compare Delighted Premium Plans and sign up today

Decide which plan works best for your growing feedback program.

 

Premium

$224/mo
Billed yearly
Start your free trial

Premium Plus

$449/mo
Billed yearly
Start your free trial
Contact us for a custom plan
 
 

Premium

$224/mo
Billed yearly
Start your free trial
  • Use all delivery platforms
    Email, Web, Link, SDK, 3 Kiosks
  • 5 Projects
    Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF
  • Monthly survey send limit of 10,000
  • Invite 10 team members
  • Brand your survey with your logo and colors
  • Send email surveys from your domain
  • Configure 20 Trends filters to segment feedback
  • AI suggested filters powered by Smart Trends
  • 7 pre-built feedback reports
    Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table, Benchmarks
  • Set 10 Alerts to send feedback to your team
  • Self-serve support
  • Self-serve onboarding
  • Live chat with support team
  • Access 35+ free integrations
    Slack, Shopify, Zendesk
  • 5 premium integrations
    Salesforce, Segment, HubSpot
    See all
  • 30+ languages for localization of the initial rating question
  • Customize Translations for everything from the Intro message to Additional Questions
  • Autopilot schedules delivery of email surveys
  • Customize 10 Additional Questions within your survey
  • Access expert-recommended eNPS and PMF Additional Questions
  • Testimonials collects and publishes feedback directly to your site
 

Premium Plus

$449/mo
Billed yearly
Start your free trial
  • Use all delivery platforms
    Email, Web, Link, SDK, 5 Kiosks
  • 7 Projects
    Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF
  • Monthly survey send limit of 20,000
  • Invite 20 team members
  • Role-based user access
  • Brand your survey with your logo and colors
  • Send email surveys from your domain
  • Configure 40 Trends filters to segment feedback
  • AI suggested filters powered by Smart Trends
  • 7 pre-built feedback reports
    Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table, Benchmarks
  • Set 20 Alerts to send feedback to your team
  • Prioritized support from your dedicated Customer Concierge for all concerns or requests
  • Data migration from other feedback platforms
  • Access 35+ free integrations
    Slack, Shopify, Zendesk
  • 5 premium integrations
    Salesforce, Segment, HubSpot
    See all
  • 30+ languages for localization of the initial rating question
  • Customize Translations for everything from the Intro message to Additional Questions
  • Autopilot schedules delivery of email surveys
  • Customize 10 Additional Questions within your survey
  • Access expert-recommended eNPS and PMF Additional Questions
  • Testimonials collects and publishes feedback directly to your site
POPULAR WITH ENTERPRISE
Contact us for a custom plan

Delighted customers who have recently upgraded to Qualtrics:

 

Prices shown do not include sales tax. Sales tax will be calculated upon entering billing information.

Your feedback program should grow along with you.

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Created and run by a team who believes that great experiences are first and foremost.

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NPS is a registered trademark, and Net Promoter Score is a service mark of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.