Pricing plans for businesses of all sizes, at all stages of growth

Frequently asked questions

• Plans are priced according to how many people you connect with per month as well as certain feature allowances. We can accommodate businesses of all sizes. If you don’t see a plan that fits your needs, please get in touch.

  How does pricing work?

• Users are defined as any person in your organization, or to whom you extend access, who is able to log into your Delighted account. You can set various access levels (e.g. Standard, Admin) to ensure your team members only access features most pertinent to their use case.

  What is a user?

• If a customer responds to every question in your survey, that’s considered one response. If a customer responds to only 1 out of 15 questions in your survey, that’s also considered one response. In other words, any response, whether full or partial, is counted as one response towards your overall limit.

  How do you count responses?

• Response collection will be paused until you either (1) Upgrade or (2) Move into your next billing period.

  What happens if I hit my response limit for a given month?

• We also have a $449/mo Premium Plus plan that includes:

  • – 1000 responses
  • – Role-based dashboards
  • – Data retention policy
  • – Data migration
  • – Customer success manager

  For more custom plans, please get in touch.

  Do you have additional out of the box plans?

• Yes, role-based dashboarding is available on $449/mo plans and custom plans.

  For a custom plan, please get in touch.

  Do you offer role-based dashboards?

• Yes, a data retention policy is available on $449/mo plans and custom plans.

  For a custom plan, please get in touch.

  Do you have a data retention policy?

• Yes, data migration is available on $449/mo plans and custom plans.

  For a custom plan, please get in touch.

  Do you support data migration?

• Yes. You can opt into an annual response limit instead of a monthly one by selecting an annual plan and getting in touch with us.

  Do you offer annual response limits?

• Yes! However, signing up for our annual plan saves you 10% a year compared to our monthly plans.

  Do you offer monthly pricing?

• Yes, we do! Instead of being billed via credit card, we can set up invoices so everything is handled through your finance team. Just let us know and we’ll set it up.

  Do you offer invoicing?

• No. No credit card is required to create a Free plan.

  Do I need to enter my credit card for the Free plan?

• Yes. You can subscribe for a month, send your surveys, and then pause your subscription – directly within your account settings.

  Can I send for just one month?

• Yes you can! Seasonal businesses often need more response volume for a specific time of year. Whether you’re on an annual or monthly plan, you can easily increase your response volume for a specific time period.

  Can I increase response volume for just one month?

• Yes, qualifying startups can unlock a $2000 credit (74% off Delighted Premium) for the first 12 months. Apply and see if you qualify here.

  Do you have a special plan for startups?

• Yes, qualifying nonprofits can get 85% off Premium or Premium Plus plans for the first year. Request the offer through our partners at TechSoup and follow the steps outlined on this page to claim your discounted subscription.

  Do you have a special plan for nonprofits?