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Pricing plans for businesses of all sizes, at all stages of growth

Pricing is based on number of responses, users, and access to Delighted CX and Delighted Surveys.

All Delighted plans come with survey branding, question customization, unlimited survey sends, question logic, and access to the Delighted Community.

Free Starter
$0/mo
Get started
Delighted CX Delighted CX
1 CX Project
Delighted Surveys Delighted Surveys
Unlimited Surveys
  • 50 responses/mo
  • 1 user
  • Branding customization (logo, colors)
  • 35+ Free integrations
    Slack, Shopify, Zendesk
    See all
Delighted Surveys Delighted Surveys
Unlimited Surveys
  • 100 responses/mo
  • 1 user
  • Branding customization (logo, colors)
  • 4 free integrations
    Slack, Webhooks, Zapier, Google Sheets
MOST POPULAR
Premium
$224/mo
Billed yearly
Additional plan:
- $134/mo with 250 responses and 5 users

Plans are billed yearly. Monthly pricing is also available for 10% more.
Get started
Delighted CX Delighted CX
Unlimited CX Projects
Delighted Surveys Delighted Surveys
Unlimited Surveys
  • 500 responses/mo
  • 10 users
  • Branding customization (logo, colors)
  • 35+ Free integrations
    Slack, Shopify, Zendesk
    See all
  • 6 Premium integrations
    Salesforce, Segment, HubSpot
    See all
Premium Plus
Starts at $449/mo
Billed yearly
Custom plans:
- Contact us for pricing on 1,000+ responses and 20+ users per month

Plans are billed yearly. Monthly pricing is also available for 10% more.
Contact us
Delighted CX Delighted CX
Unlimited CX Projects
Delighted Surveys Delighted Surveys
Unlimited Surveys
  • 1,000 responses/mo
  • 20 users
  • Branding customization (logo, colors)
  • 35+ Free integrations
    Slack, Shopify, Zendesk
    See all
  • 6 Premium integrations
    Salesforce, Segment, HubSpot
    See all

Prices shown do not include sales tax. Sales tax will be calculated upon entering billing information.
*Additional Surveys Starter Plans: $44/mo with 500 responses and 3 users; $71/mo with 1,000 responses and 5 users.
Need more responses or users? You can easily add more responses and users as needed to your plan or send us a note.

 
Responses
Users
Role-based user access
Delighted CXDelighted CX
Number of Projects
CX survey customization features
Branding customization (logo, colors)
Survey delivery platforms
Custom Email Domain
Autopilot schedules email survey delivery
Email Reminders
Dynamic question personalization via Properties
10 Additional Questions (multiple choice, free response, rating scale)
Conditional Logic
Initial rating question localization
Custom Translations
CX integrations
Free integrations
Premium integrations
CX reporting features
Pre-built Reports
Trends filters for feedback segmentation
AI-driven Smart Trends
Alerts for sending feedback to your team
Email Digests
CX marketing features
CX data management
Result exports
Data retention policy
Data migrations
Delighted Surveys
Number of Surveys
Survey customization features
Branding customization (logo, colors)
Survey delivery platform
10 customization questions (multiple choice, free response, rating scale)
AI Recommended Questions
Templates
Branching logic
Survey collaboration
Surveys integrations
Free integrations: Slack, Webhooks, Google Sheets, Zapier
Surveys reporting features
Results summaries
Question-based visualizations
Answer comparison
Report builder
Report collaboration
Results sharing via link
Surveys data management
Results exports
Support
Community
 
Free Starter
$0/mo
50/mo
1
1
Use 1 survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF
 
Link, Email, Web, Embed, SDK, and Kiosk
30+ languages
 
35+
Slack, Shopify, Zendesk
See all
 
7
Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table, Benchmarks
 
 
Unlimited
 
Link
 
4
 
 
Self-serve support
Surveys Starter
$17/mo
Billed yearly
Additional plans:
- $44/mo with 500 responses and 3 users
- $71/mo with 1,000 responses and 5 users

Plans are billed yearly. Monthly pricing is also available for 10% more.
100/mo
1
 
 
 
 
 
Unlimited
 
Link
 
4
 
 
Self-serve support
MOST POPULAR
Premium
$224/mo
Billed yearly
Additional plan:
- $134/mo with 250 responses and 5 users

Plans are billed yearly. Monthly pricing is also available for 10% more.
500/mo
10
Unlimited
Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF
 
Link, Email, Web, Embed, SDK, and Kiosk
30+ languages
 
35+
Slack, Shopify, Zendesk
See all
6
Salesforce, Segment, HubSpot
See all
 
7
Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table, Benchmarks
 
 
Unlimited
 
Link
 
4
 
 
Self-serve support
Premium Plus
$449/mo
Billed yearly
Custom plans:
- Contact us for pricing on 1,000+ responses and 20+ users per month

Plans are billed yearly. Monthly pricing is also available for 10% more.
1000/mo
20
Unlimited
Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF
 
Link, Email, Web, Embed, SDK, and Kiosk
30+ languages
 
35+
Slack, Shopify, Zendesk
See all
6
Salesforce, Segment, HubSpot
See all
 
7
Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table, Benchmarks
 
 
Unlimited
 
Link
 
4
 
 
Self-serve support
 
 
Responses
Users
Role-based user access
 
Delighted CXCX
Number of Projects
 
 
CX survey customization features
Branding customization (logo, colors)
Survey delivery platforms
Custom Email Domain
Autopilot schedules email survey delivery
Email Reminders
Dynamic questions personalization via Properties
10 Additional Questions (multiple choice, free response, rating scale)
Conditional Logic
Initial rating question localization
Custom Translations
 
CX integrations
Free integrations
 
Premium integrations
 
 
CX reporting features
Pre-built Reports
 
Trends filters for feedback segmentation
AI-driven Smart Trends
Alerts for sending feedback to your team
Email Digests
 
CX marketing features
 
CX data management
Result exports
Data retention policy
Data migrations
 
Surveys
Number of questionnaires
 
Survey customization features
Branding customization (logo, colors)
Survey delivery platform
10 customization questions (multiple choice, free response, rating scale)
Branching logic
AI Recommended Questions
Templates
Survey collaboration
 
Surveys free integrations
 
Surveys reporting features
Results summaries
Question-based visualizations
Answer comparison
Report builder
Report collaboration
Results sharing via link
 
Surveys data management
Results exports
 
Support
 
Community
 
Free Starter
 
50 responses/mo
1 user
 
1
Use 1 survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF
 
 
Link, Email, Web, Embed, SDK, and Kiosk
30+ languages
 
 
35+
Slack, Shopify, Zendesk
See all
 
 
 
7
Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table, Benchmarks
 
 
 
 
 
Unlimited
 
 
Link
 
Slack, Webhooks, Google Sheets, Zapier
 
 
 
 
 
Self-serve support
 
 
 
Responses
Users
Role-based user access
 
Delighted CXCX
Number of Projects
 
 
CX survey customization features
Branding customization (logo, colors)
Survey delivery platforms
Custom Email Domain
Autopilot schedules email survey delivery
Email Reminders
Dynamic questions personalization via Properties
10 Additional Questions (multiple choice, free response, rating scale)
Conditional Logic
Initial rating question localization
Custom Translations
 
CX integrations
Free integrations
 
Premium integrations
 
 
CX reporting features
Pre-built Reports
 
Trends filters for feedback segmentation
AI-driven Smart Trends
Alerts for sending feedback to your team
Email Digests
 
CX marketing features
 
CX data management
Result exports
Data retention policy
Data migrations
 
Surveys
Number of questionnaires
 
Survey customization features
Branding customization (logo, colors)
Survey delivery platform
10 customization questions (multiple choice, free response, rating scale)
AI Recommended Questions
Templates
Branching logic
Survey collaboration
 
Surveys free integrations
 
Surveys reporting features
Results summaries
Question-based visualizations
Answer comparison
Report builder
Report collaboration
Results sharing via link
 
Surveys data management
Results exports
 
Support
 
Community
 
Surveys Starter
 
100+ responses/mo
1+ user
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Unlimited
 
 
Link
 
Slack, Webhooks, Google Sheets, Zapier
 
 
 
 
 
Self-serve support
 
 
 
Responses
Users
Role-based user access
 
Delighted CXCX
Number of Projects
 
 
CX survey customization features
Branding customization (logo, colors)
Survey delivery platforms
Custom Email Domain
Autopilot schedules email survey delivery
Email Reminders
Dynamic questions personalization via Properties
10 Additional Questions (multiple choice, free response, rating scale)
Conditional Logic
Initial rating question localization
Custom Translations
 
CX integrations
Free integrations
 
Premium integrations
 
 
CX reporting features
Pre-built Reports
 
Trends filters for feedback segmentation
AI-driven Smart Trends
Alerts for sending feedback to your team
Email Digests
 
CX marketing features
 
CX data management
Result exports
Data retention policy
Data migrations
 
Surveys
Number of questionnaires
 
Survey customization features
Branding customization (logo, colors)
Survey delivery platform
10 customization questions (multiple choice, free response, rating scale)
AI Recommended Questions
Templates
Branching logic
Survey collaboration
 
Surveys free integrations
 
Surveys reporting features
Results summaries
Question-based visualizations
Answer comparison
Report builder
Report collaboration
Results sharing via link
 
Surveys data management
Results exports
 
Support
 
Community
 
Premium
 
500 responses/mo
10 users
 
Unlimited
Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF
 
 
Link, Email, Web, Embed, SDK, and Kiosk
30+ languages
 
 
35+
Slack, Shopify, Zendesk
See all
6
Salesforce, Segment, HubSpot
See all
 
 
7
Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table, Benchmarks
 
 
 
 
 
Unlimited
 
 
Link
 
Slack, Webhooks, Google Sheets, Zapier
 
 
 
 
 
Self-serve support
 
 
 
Responses
Users
Role-based user access
 
Delighted CXCX
Number of Projects
 
 
CX survey customization features
Branding customization (logo, colors)
Survey delivery platforms
Custom Email Domain
Autopilot schedules email survey delivery
Email Reminders
Dynamic questions personalization via Properties
10 Additional Questions (multiple choice, free response, rating scale)
Conditional Logic
Initial rating question localization
Custom Translations
 
CX integrations
Free integrations
 
Premium integrations
 
 
CX reporting features
Pre-built Reports
 
Trends filters for feedback segmentation
AI-driven Smart Trends
Alerts for sending feedback to your team
Email Digests
 
CX marketing features
 
CX data management
Result exports
Data retention policy
Data migrations
 
Surveys
Number of questionnaires
 
Survey customization features
Branding customization (logo, colors)
Survey delivery platform
10 customization questions (multiple choice, free response, rating scale)
AI Recommended Questions
Templates
Branching logic
Survey collaboration
 
Surveys free integrations
 
Surveys reporting features
Results summaries
Question-based visualizations
Answer comparison
Report builder
Report collaboration
Results sharing via link
 
Surveys data management
Results exports
 
Support
 
Community
 
Premium Plus
 
1,000 responses/mo
20+ users
 
Unlimited
Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF
 
 
Link, Email, Web, Embed, SDK, and Kiosk
30+ languages
 
 
35+
Slack, Shopify, Zendesk
See all
6
Salesforce, Segment, HubSpot
See all
 
 
7
Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table, Benchmarks
 
 
 
 
 
Unlimited
 
 
Link
 
Slack, Webhooks, Google Sheets, Zapier
 
 
 
 
 
Priority support
 

Looking for an enterprise customer experience solution? Qualtrics XM is the answer.

Qualtrics, our parent company, powers 1B+ surveys per year for 13k+ of the world’s best brands.

Leverage a holistic experience management platform to help you craft a transformative customer, employee, product, and brand experience.

Personalize custom surveys with branch logic for each customer profile
Reduce churn with purpose-built solutions for B2B account management, location-based experiences, and customer care
Analyze feedback alongside interactions from 27 channels and 125+ sources, e.g. social media
Prove the ROI of your CX initiatives with one system of record for all customer data

Get in touch and we’ll connect you with a Qualtrics team member to scope an enterprise solution that meets your needs.

Delighted is a fantastic turnkey solution for in-app NPS surveys, and was fundamental in putting customer feedback front and center for our team.
When our CX program matured, it was natural to migrate to Qualtrics. The transition was completely seamless, and now we can send more targeted surveys for even richer insights on how to improve our in-app experience.

Frequently asked questions

  • Plans are priced according to how many people you connect with per month as well as certain feature allowances. We can accommodate businesses of all sizes. If you don’t see a plan that fits your needs, please get in touch.

  • Users are defined as any person in your organization, or to whom you extend access, who is able to log into your Delighted account. You can set various access levels (e.g. Standard, Admin) to ensure your team members only access features most pertinent to their use case.

  • If a customer responds to every question in your survey, that’s considered one response. If a customer responds to only 1 out of 15 questions in your survey, that’s also considered one response. In other words, any response, whether full or partial, is counted as one response towards your overall limit.

  • Response collection will be paused until you either (1) Upgrade or (2) Move into your next billing period.

  • Yes, we also offer the following plans:

    • – $44/mo with 500 responses and 3 users
    • – $71/mo with 1000 responses and 5 users

    For more custom plans, please get in touch.

  • Yes, we also offer a $134/mo plan with 250 responses and 5 users

    For more custom plans, please get in touch.

  • Yes! However, signing up for our annual plan saves you 10% a year compared to our monthly plans.

  • Yes, we do! Instead of being billed via credit card, we can set up invoices so everything is handled through your finance team. Just let us know and we’ll set it up.

  • No. No credit card is required to create a Free plan.

  • Yes. You can subscribe for a month, send your surveys, and then pause your subscription – directly within your account settings.

  • Yes you can! Seasonal businesses often need more response volume for a specific time of year. Whether you’re on an annual or monthly plan, you can easily increase your response volume for a specific time period.

  • Yes, qualifying startups can unlock a $2000 credit (74% off Delighted Premium) for the first 12 months. Apply and see if you qualify here.

  • Yes, qualifying nonprofits can get 85% off Premium or Premium Plus plans for the first year. Request the offer through our partners at TechSoup and follow the steps outlined on this page to claim your discounted subscription.

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”