Welcome, This Week in Startups listeners!

Sign up now to claim your free account, complete with a complimentary advisory session with a Delighted Concierge to help you set up your customer experience program.

Start gathering actionable feedback from your customers right now

Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes, not weeks. No technical knowledge required.

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Who do we help?

Delighted helps many great brands delight their customers. We help organizations of all shapes and sizes. Here are a few of their stories.

Delighted helps some of the largest Fortune 500 companies. Learn more about our enterprise features.

Pricing and plans

How much does Delighted cost?

All plans are free to get started. No contracts or surprise fees. No credit card necessary to get started.

Free

$0/mo
Billed yearly
Get started
  • Use 1 delivery platform
    Email, Web, Link, SDK
  • 1 Project
    Use 1 survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF
  • Monthly survey send limit of 1,000
  • Invite 3 team members
  • Brand your survey with your logo and colors
  • Configure 5 Trends filters to segment feedback
  • 4 pre-built feedback reports
    Dashboard, Over time, Snapshot, Metrics
  • Set 3 Alerts to send feedback to your team
  • Self-serve support
  • Self-serve onboarding
  • Access 35+ free integrations
    Slack, Shopify, Zendesk
    See all
  • 37 languages for localization
  • Autopilot schedules delivery of email surveys

Premium

$224/mo
Billed yearly
Get started
  • Use all delivery platforms
    Email, Web, Link, SDK, SMS, 3 Kiosks
  • 5 Projects
    Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF
  • Monthly survey send limit of 10,000
  • Invite 10 team members
  • Brand your survey with your logo and colors
  • Configure 20 Trends filters to segment feedback
  • AI suggested filters powered by Smart Trends
  • 7 pre-built feedback reports
    Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table, Benchmarks
  • Set 10 Alerts to send feedback to your team
  • Self-serve support
  • Self-serve onboarding
  • Live chat with support team
  • Access 35+ free integrations
    Slack, Shopify, Zendesk
  • 5 premium integrations
    Salesforce, Segment, HubSpot
    See all
  • 37 languages for localization
  • Autopilot schedules delivery of email surveys
  • Autopilot schedules delivery of SMS surveys
  • Customize 10 Additional Questions within your survey
  • Access expert-recommended eNPS and PMF Additional Questions
  • Testimonials collects and publishes feedback directly to your site

Premium Plus

$449/mo
Billed yearly
Get started
  • Use all delivery platforms
    Email, Web, Link, SDK, SMS, 5 Kiosks
  • 7 Projects
    Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF
  • Monthly survey send limit of 20,000
  • Invite 20 team members
  • Role-based user access
  • Brand your survey with your logo and colors
  • Send email surveys from your domain
  • Configure 40 Trends filters to segment feedback
  • AI suggested filters powered by Smart Trends
  • 7 pre-built feedback reports
    Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table, Benchmarks
  • Set 20 Alerts to send feedback to your team
  • Prioritized support from your dedicated Customer Concierge for all concerns or requests
  • Concierge onboarding including a personal kick-off call
  • Access to quarterly strategy sessions to audit and grow your CX program
  • Data migration from other feedback platforms
  • Access 35+ free integrations
    Slack, Shopify, Zendesk
  • 5 premium integrations
    Salesforce, Segment, HubSpot
    See all
  • 37 languages for localization
  • Custom survey translation (does not include Additional Question translation)
  • Autopilot schedules delivery of email surveys
  • Autopilot schedules delivery of SMS surveys
  • Customize 10 Additional Questions within your survey
  • Access expert-recommended eNPS and PMF Additional Questions
  • Testimonials collects and publishes feedback directly to your site

Prices shown do not include sales tax. Sales tax will be calculated upon entering billing information.