Integrate Delighted feedback metrics and comments to customer timelines in Gladly. Automatically generate follow-up tasks in Gladly based on customer feedback from Delighted.
Every second, 45 people answer a Delighted survey
Delighted powers 300+ million surveys a year
Free to install: The Gladly survey integration is available on all Delighted plans.
When a Delighted survey is completed, responses and feedback are automatically added to the customer’s Gladly timeline, making it easy for your agents to fine-tune their messaging and tone based on the customer’s previous experiences.
For a complete list of data synced from Gladly to Delighted, view our documentation.
Customer completes Delighted survey
Feedback added to Gladly timeline
Get the help you need from our self-serve customer feedback software or reach out to us.
Gladly integration setup
Gladly integration blog announcement
For Gladly, customers aren’t ticket numbers or cases, they are people. In light of this, Glady sets out to reinvent customer service by placing people at the heart of their products. Their modern messaging interface empowers agents to be naturally productive, while making customers feel known and cared for.
