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Delighted helps the world's most coveted brands
View Customers
Survey Templates
Net Promoter Score
Customer Satisfaction Score
Customer Effort Score
Product Market Fit
Employee NPS
5-star
Smileys
Thumbs
Custom surveys
See all survey templates
Not sure where to start? Learn more about each survey template.
See all survey templates
Pricing
Resources
Resources
Practical advice from the experts
Help Center
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Integrations
Plug Delighted into your existing tech stack
REST API
Set up Delighted using our world-class API
AI Enhancements
Augment your program with built-in AI
Case Studies
Delighted customer case studies
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Industry news and guidance
Community
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Delighted’s guide to customer journey mapping
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Topic: Customer journey
Experience Management 101
Ecommerce customer journey map + template
Experience Management 101
What are customer touchpoints and how to identify them (with examples)
Experience Management 101
How to create a buyer persona: Best practices and helpful tips
Experience Management 101
Customer journey map: The key to understanding your customer
Experience Management 101
Improving the ecommerce experience for the 4 core journey stages
Experience Management 101
What is digital CX? The digital customer experience journey
Creating Surveys
52 popular customer satisfaction survey questions by customer journey
