Measure your impact with automated nonprofit surveys

Find out what your constituents need most and if you’re effectively meeting their expectations with automated survey feedback. Understand employee sentiment and improve their experience to ultimately reshape organizational strategy. Delighted makes it easy.

customer service survey timing

Every second, 45 people answer a Delighted survey

customer service survey feedback

Delighted powers 300+ million surveys a year for some of the world's most beloved brands

We use Delighted to collect feedback for 3,500+ annual TEDx events worldwide, and our 70+ NPS assures us and our organizers that their events are meeting their communities’ needs. Delighted is easy to use, and provides us with the incredible insights we need to stay aligned to our cause.”
Katelyn Montanese, Director of Licensing and Network Insights at TEDx
TEDx
Use cases

Serve your community and team by setting them up for success

Collect feedback that can help solidify your nonprofit’s mission and strategy. Save time and resources with our all-encompassing feedback tool.

Nonprofit survey types

Manage volunteer and member experience with ease

Survey volunteers and nonprofit members about their experience with post-event surveys. Gauge volunteer experience, member satisfaction, interest in future events, and how you can improve your event planning practices. Our pre-optimized surveying templates make it easy.

Capture actionable insights from your donors

Clarify constituent motivation with nonprofit survey questions like “Why did you choose our nonprofit?” or “How likely are you to donate to the cause again?” Collecting volunteer and donor feedback after a philanthropy event or volunteering opportunity helps capture actionable insights throughout their journey with your organization.

Nonprofit survey response tracking
employee net promoter score definition

Adopt organizational transparency with employees

Measure how employees feel about your nonprofit with eNPS surveys. Using the customer-facing NPS metric, nonprofit leaders can make better strategic decisions based on feedback from employee satisfaction surveys. Quantify employee experience with the protection of anonymous surveying for accurate feedback.

Lead strategic management and board governance

Only 11% of nonprofit organizations have mastered strategic thinking and management, allowing them to scale their impact. Survey board members and directors to solidify overall nonprofit strategy and assess board effectiveness. With verbatim feedback from leadership, your nonprofit can have the evidence and action items to succeed.

Nonprofit survey strategy
Delighted helps us understand the needs of the clients and families we serve and our referring partners in the community with both on-site and digital surveys. The platform is just what we need for our customer satisfaction efforts: it’s easy to use and keeps our entire team in touch with how our constituents feel.”
Shannon Easley, Communications Manager at Skyland Trail
Skyland Trail logo
Why Delighted?

Improve efficiency with a self-serve survey program

By using multiple avenues for feedback data collection, you’ll receive a steady stream of feedback to propel actionable results across the organization. Delighted’s self-serve feedback software allows small teams with limited resources to get the feedback they need to improve and streamline the constituent experience.

Delighted customer feedback survey setup

Create and customize surveys in a matter of minutes

Customize your survey with your nonprofit logo and colors, tailor survey questions to your use case, and translate your survey to 30+ languages to speak to your audience on their terms. Our ready-made Likert scale survey templates result in the nuanced feedback you need.

Delighted multi-channel customer feedback collection

Automate survey distribution for optimized delivery

Send surveys via email, links, kiosks, web, and QR codes through Delighted’s robust survey delivery options. Trigger survey sends based on key interactions, like after a donation or volunteer event. Prevent over-surveying with automated survey throttling.

Delighted customer feedback survey performance metrics

Identify trends and analyze feedback instantaneously

With Delighted AI, feedback analysis is easier than ever. View and filter all your feedback in the Delighted Dashboard. Group feedback by Trends or keywords to uncover insights on specific services, products, or interactions with your organization.

survey reporting features

Showcase takeaways to stakeholders in real-time

Once you’ve collected feedback, Delighted has built-in reporting and email digests for showcasing feedback results to senior leadership. Integrate with platforms you already use to share feedback with those who can act on it.

Delighted Advisors
Delighted Advisors

Need help? Consult Delighted Advisors for all your CX needs

Free one-hour consultations with a Delighted specialist, available exclusively to select nonprofit applicants. Our specialists will spend the consultation session understanding your nonprofit’s CX needs and mapping those to Delighted solutions.

Delighted’s team is well-versed in the nonprofit sector and ready to help.

Contact us to apply.

Delighted for Good

Social impact at Delighted

Here at Delighted, we understand the importance of giving back. To help, our team has joined a multitude of social innovation projects throughout the years, from donating socks to the homeless community to joining the 1% Pledge. Keep reading to learn more about how Delighted helps create a more equitable world.

Delighted Pledge 1%

We joined the 1% Pledge

Pledge 1% is a global movement that inspires, educates, and empowers every entrepreneur, company, and employee to be a force for good. Delighted donates 1% of time and product by volunteering 4 hours per quarter per team member.

We donated 100 pairs of Bombas socks

In March of 2022, we partnered with apparel company and Delighted customer Bombas to donate 100 pairs of Bombas socks to homeless shelters. For every pair of socks purchased from Bombas, they donate a pair to those in need.

Bombas Delighted case study
Delighted CX Career Pathways Program

We help create career pathways to CX

Delighted launched the Customer Experience (CX) Career Pathways certification program to help build a thriving global community of CX professionals. CX should be accessible to everyone, and our program helps make that a reality.