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The Delighted customer experience maturity assessment

In this assessment, we explain the 5 essential elements of a customer experience program (Strategizing, Surveying, Actioning, Reporting, and Sharing), along with the steps you can take to drive your organization’s customer-led success.

With this resource, you’ll be able to:

Assess the current state of your CX program

Gain clear next steps on how to grow your CX initiatives

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45

Every second, 45 people answer a Delighted survey

300M+

Delighted powers 300+ million surveys a year

4.9

4.7

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

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