Delighted's 2021 retail customer experience guide: 3 must-embrace CX trends

Let’s face it – 2020 was difficult. Coming into the new year, you have adjusted to change with updated in-store and online processes focused on making the customer experience as safe and friction-free as possible. So, what’s next for 2021?

Our 2021 retail customer experience guide gives insight into:

• The impact of retail in 2020 due to COVID and what that means for 2021
• Choosing the right retail customer experience survey type and delivery method that works for your needs
• How to use updated tech and digital methods to connect with your in-store and online customers

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