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Delighted's 2021 retail customer experience guide: 3 must-embrace CX trends

Let’s face it – 2020 was difficult. Coming into the new year, you have adjusted to change with updated in-store and online processes focused on making the customer experience as safe and friction-free as possible. So, what’s next for 2021?

Our 2021 retail customer experience guide gives insight into:

The impact of retail in 2020 due to COVID and what that means for 2021

Choosing the right retail customer experience survey type and delivery method that works for your needs

How to use updated tech and digital methods to connect with your in-store and online customers

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