Delighted's 2021 retail customer experience guide: 3 must-embrace CX trends

Let’s face it – 2020 was difficult. Coming into the new year, you have adjusted to change with updated in-store and online processes focused on making the customer experience as safe and friction-free as possible. So, what’s next for 2021?

Our 2021 retail customer experience guide gives insight into:

  • The impact of retail in 2020 due to COVID and what that means for 2021
  • Choosing the right retail customer experience survey type and delivery method that works for your needs
  • How to use updated tech and digital methods to connect with your in-store and online customers
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    Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

    “Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
    “Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
    “You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”