Salesforce survey integration: Instantly sync customer feedback to contact records in Salesforce

Gain insight into how your customers are feeling at the Account level with Delighted

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Salesforce survey integration with Delighted
  • Customize your Delighted email survey template (NPS, CSAT, CES, 5-star, Thumbs, Smileys) to suit your brand tone and feel
  • Summarize your response data at the Account level and use the positive feedback to help identify customers for upgrades and cross-selling opportunities
  • Create easy workflows to serve as the foundation of your reporting and automation processes
Why Delighted

Gain a holistic understanding of your audience with a dedicated survey tool like Delighted

  • Collect insightful feedback on any interaction via any channel (website, in-app, link URL, and SMS)
  • Leverage beautiful survey templates optimized for any device – no design or IT required
  • Do it all yourself – survey best practices are built-in for high response rates and insightful feedback
  • Let us handle the details – throttling is automatic, so you never worry about over surveying your customers
nps email survey

Follow up on customer feedback. Turn detractors into fans, and fans into brand ambassadors.

insights lead to customer experience improvements

Inform decisions

Share pre-built reports and feedback digests with the people who can make a difference.

close the loop

Close the loop

Identify and follow up with unhappy customers to avoid churn in real-time.

engage promoters

Engage promoters

Automate post-survey follow-up to encourage brand advocacy and engagement from loyal customers.

Integrate with the tools you already use

About Salesforce

Salesforce is the world’s #1 customer relationship management platform. With their cloud-based applications for sales, service, marketing, and more, serving and expanding your customer base has never been easier.

Learn more about Salesforce

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.