Integrations / Analytics

Chatdesk

Analyze Delighted CSAT and NPS survey feedback alongside all the rest of your customer communications in Chatdesk. Chatdesk automatically tags all the feedback to easily surface actionable insights.

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How this integration works

customer completes Delighted survey

Customer answers Delighted survey

feedback is synced to Chatdesk

Feedback is tagged in Chatdesk Trends

Easily report on all customer conversations

Sync Delighted feedback to Chatdesk, and aggregate reporting on customer conversations from all your channels, including email, chat, social, reviews, and more. Filter by trend, sentiment, or channel and compare time frames – no manual tagging necessary.

Chatdesk trends with nps score and tagged filters

About Chatdesk

Customer service leaders use Chatdesk software to scale efficiently and drive service to sales. Through the Chatdesk Trends platform, companies can quickly analyze customer feedback and identify opportunities for their business to increase repeat sales and drive self service.

Learn more about Chatdesk