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Integrations Gladly Help desk


Integrate Delighted feedback metrics and comments to customer timelines in Gladly. Automatically generate follow-up tasks in Gladly based on customer feedback from Delighted.


Every second, 45 people answer a Delighted survey


Delighted powers 300+ million surveys a year


Free to install: The Gladly survey integration is available on all Delighted plans.


Actionable historical feedback at your fingertips

When a Delighted survey is completed, responses and feedback are automatically added to the customer’s Gladly timeline, making it easy for your agents to fine-tune their messaging and tone based on the customer’s previous experiences.

Data Exchange

How the Gladly integration works

For a complete list of data synced from Gladly to Delighted, view our documentation.

Customer completes Delighted survey

Feedback added to Gladly timeline


Ready to get started? Check out these guides for setting up the Gladly integration and closing the feedback loop

Get the help you need from our self-serve customer feedback software or reach out to us.

Gladly integration setup
Gladly integration blog announcement

About Gladly

For Gladly, customers aren’t ticket numbers or cases, they are people. In light of this, Glady sets out to reinvent customer service by placing people at the heart of their products. Their modern messaging interface empowers agents to be naturally productive, while making customers feel known and cared for.

Learn more about Gladly