Integrations / Help desk

Gladly

Integrate Delighted feedback metrics and comments to customer timelines in Gladly. Automatically generate follow-up tasks in Gladly based on customer feedback from Delighted.

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How this integration works

Customer completes Delighted survey

Feedback added to Gladly timeline

Actionable historical feedback at your fingertips

When a Delighted survey is completed, responses and feedback are automatically added to the customer's Gladly timeline, making it easy for your agents to fine-tune their messaging and tone based on the customer's previous experiences.

About Gladly

For Gladly, customers aren’t ticket numbers or cases, they are people. In light of this, Glady sets out to reinvent customer service by placing people at the heart of their products. Their modern messaging interface empowers agents to be naturally productive, while making customers feel known and cared for.

Learn more about Gladly