Integrate Delighted feedback metrics and comments to customer timelines in Gladly. Automatically generate follow-up tasks in Gladly based on customer feedback from Delighted.
Customer completes Delighted survey
Feedback added to Gladly timeline
When a Delighted survey is completed, responses and feedback are automatically added to the customer's Gladly timeline, making it easy for your agents to fine-tune their messaging and tone based on the customer's previous experiences.
For Gladly, customers aren’t ticket numbers or cases, they are people. In light of this, Glady sets out to reinvent customer service by placing people at the heart of their products. Their modern messaging interface empowers agents to be naturally productive, while making customers feel known and cared for.
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