Integrations / Payment

Squarespace

Automatically trigger a post-fulfillment feedback survey of your choice (NPS, CSAT, CES, 5-star, or Smileys) via email or SMS text. Get ecommerce feedback to monitor and improve your customer experience.

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How Delighted’s Squarespace extension works

Squarespace order marked fulfilled

Squarespace Commerce order is marked as fulfilled

Delighted sends email or sms survey

Delighted sends feedback survey after a specified time delay

Ecommerce feedback with context

When triggering surveys via Squarespace, Delighted also includes customer and order information for easy segmentation. Analyze feedback by Custom Checkout Form answers, location, basket size, and more for actionable insights.

Delighted feedback with Squarespace customer and order information

Send immediately or delayed

Trigger the survey to send immediately after the order is fulfilled or set a delay. Account for delivery time and give your customers the chance to fully experience your product before giving feedback.

Delay when the Delighted survey sends

About Squarespace

Squarespace is the platform of choice for millions to establish their online presence. Whether you’re an artist, restaurateur, or entrepreneur, Squarespace makes it easy to create an impactful, stylish website.

Learn more about Squarespace