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Delighted, a Qualtrics company

Start collecting customer feedback today

Launch an automated customer feedback program in days with an intuitive, self-service customer experience management platform.

45

Every second, 45 people answer a Delighted survey

300M+

Delighted powers 300+ million surveys a year

4.9
4.7

Running a customer experience program has never been easier

Use Delighted CX to make an outsized impact in record time with minimal resources.

Powerful CX metrics

Ask industry-proven metrics like NPS, CSAT, CES in 30+ languages, and customize them to match your brand.

Omni-channel distribution

Send surveys via Email, in-app, on your website, using a kiosk, or with a link URL.

One-click integrations

Automate feedback with the tools you love: Salesforce, Segment, Shopify, Slack, and dozens more.

AI-driven reporting

Monitor trends in your feedback with pre-built reports and AI-powered text analysis.

Real-time dashboards

Watch the feedback roll in. Tag and segment your feedback for quick insights analysis.

Closed-loop automation

Alert teams in real time to act on customer feedback and close the loop.

Ready to see Delighted CX in action?

Check out the Delighted CX demo video.

Ask customers anything you want to know

Use Delighted Surveys to create fully custom questionnaires that help you learn more about your audience. Add your brand logo and colors, collaborate on survey creation with your team, and invite all your colleagues to see the results – all in one platform.

free online survey maker sample follow-up question

Pricing plans for businesses of all sizes

Get started with a free-forever account. No credit card necessary. No contracts or surprise fees.

Premium
$224/mo
Billed yearly
Additional plan:
- $134/mo with 250 responses and 5 users

Plans are billed yearly. Monthly pricing is also available for 10% more.
Get started
  • 500 responses/mo
  • 10 users
  • Branding customization (logo, colors)
  • Unlimited Delighted CX CX Templates
  • Unlimited Delighted Surveys Surveys
  • 35+ Free integrations
    Slack, Shopify, Zendesk
    See all
  • 6 Premium integrations
    Salesforce, Segment, HubSpot
    See all
Premium Plus
Starts at $449/mo
Billed yearly
Custom plans:
- Contact us for pricing on 1,000+ responses and 20+ users per month

Plans are billed yearly. Monthly pricing is also available for 10% more.
Contact us
  • 1,000 responses/mo
  • 20 users and up
  • Branding customization (logo, colors)
  • Unlimited Delighted CX CX Templates
  • Unlimited Delighted Surveys Surveys
  • 35+ Free integrations
    Slack, Shopify, Zendesk
    See all
  • 6 Premium integrations
    Salesforce, Segment, HubSpot
    See all

Prices shown do not include sales tax. Sales tax will be calculated upon entering billing information.

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”