Welcome, Segment users!

Delighted offers a self-serve, automated feedback solution to enhance the customer experience, increase retention and deepen relationships. Start sending customers automated surveys and even sync responses back to Segment to enrich customer data.

How much does Delighted cost?

Normally the Delighted Segment integration is only available as part of Delighted’s Premium Plan. Now, the integration is available at no additional cost to current Segment users in the Segment Free Plan – that’s a $2,688/year value!

Plus, if you’re ready to take your feedback program to the next level, you can jump straight into the Segment Premium Plan with an exclusive 25% discount.

*25% discount only applies to the Premium Plan. Cannot be combined with other offers. Discount is only valid for new Delighted customers.

Prices shown do not include sales tax. Sales tax will be calculated upon entering billing information.

See feedback the moment it happens

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Create customer experience surveys in seconds. No expertise required.

Create best practice customer experience surveys customers actually enjoy. That means higher survey response rates and more actionable customer feedback. Delighted’s intuitive CX survey creator makes it easier than ever.

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NPS Surveys

Measure how loyal customers are to your brand in terms of promoters and detractors.

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CSAT Surveys

Measure customer satisfaction at every touchpoint, and identify areas for improvement.

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CES Surveys

Measure the effectiveness of all your customer interactions, from purchase through support.

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Visual Surveys

Gather ratings on the customer experience in a quick and familiar way.


Deliver customer experience surveys across channels — no code required.

Control when and where CX surveys are delivered for point-in-time feedback at key points in the customer journey. Send with a list of emails or phone numbers, or trigger surveys with the Delighted REST API.

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Multi-channel delivery

Deliver surveys through email, your website, or via link. Customers respond directly within the channel for better response rates.

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Automated surveying

Schedule ongoing surveys by time interval and trigger surveys based on custom events with the Delighted API.

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Multi-language support

Customers all around the world? Send customer experience surveys in their language with support for 30+ different languages.

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Prevents over-surveying

Delighted increases response rates and protects your brand by automatically ensuring no one gets too many surveys.


Analyze customer feedback with AI-driven analytics and reporting.

Uncover customer insights with easy-to-use, yet powerful tools driven by Delighted AI. Monitor CX metrics and customer feedback in real time. Gain deeper understanding with segmentation, trends, and advanced reports.

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Realtime dashboard

As soon as a customer shares feedback, it is instantly available to you and your team in your dashboard for exploration.

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CX scoring and reports

Calculate customer experience scores (NPS, CSAT, CES) automatically and generate comprehensive reports for all of your feedback.

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Segmentation and trends

Slice and dice feedback by property, tags, keywords, time periods, and scores. Surface feedback trends automatically with Smart Trends.

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Survey performance metrics

Get a comprehensive view into survey delivery, response rates, comment rates, bounce rates, and unsubscribes for each survey channel.


Act on customer experience insights to reduce churn and fuel growth.

Give your team a pulse on user sentiment and the ability to take action. Turning unhappy customers into fans, and fans into advocates has never been easier.

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Inform decisions

Route reports and alerts directly to the people who can make a difference. Stay on top of evolving customer expectations and inspire lasting loyalty.

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Close the loop

Connect Delighted to your help desk, CRM, and other mission-critical apps to turn unhappy customers into your biggest fans.

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Engage promoters

Automate post-survey follow-up, encouraging brand advocacy on 3rd-party sites and engagement from loyal customers.

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Publish testimonials

Share positive feedback on your site with Testimonials, a premium paid feature. Boost conversions with valuable social proof.

Seamlessly integrate

Discuss feedback in Slack, trigger surveys from Stripe, sync feedback to Salesforce, store all your feedback in your data warehouse, and more.

Start collecting actionable customer feedback today

Built by people who care deeply about customer experience

Created and run by a team who believes that great experiences are first and foremost.

Have a question? We want to help. We answer all our email as fast as humanly possible.

It’s your data, we are only stewards of it. Export it all, anytime you want, with a single click.

We do everything in our power to ensure your account and data are secure.