Delighted offers a self-serve, automated feedback solution to enhance the customer experience, increase retention and deepen relationships. Start sending customers automated surveys and even sync responses back to Segment to enrich customer data.
Every second, 45 people answer a Delighted survey
Delighted powers 300+ million surveys a year
Normally the Delighted Segment integration is only available as part of Delighted’s Premium Plan. Now, the integration is available at no additional cost to current Segment users in the Segment Free Plan – that’s a $2,688/year value!
Plus, if you’re ready to take your feedback program to the next level, you can jump straight into the Segment Premium Plan with an exclusive 25% discount.
*25% discount only applies to the Premium Plan. Cannot be combined with other offers. Discount is only valid for new Delighted customers.
25 responses/mo
1 user
Delighted Surveys
Delighted CX
Prices shown do not include sales tax. Sales tax will be calculated upon entering billing information.
Need more responses or users? You can easily add more responses and users as needed to your plan or send us a note.
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Create best practice customer experience surveys customers actually enjoy. That means higher survey response rates and more actionable customer feedback. Delighted’s intuitive CX survey creator makes it easier than ever.
Measure how loyal customers are to your brand in terms of promoters and detractors.
Measure customer satisfaction at every touchpoint, and identify areas for improvement.
Measure the effectiveness of all your customer interactions, from purchase through support.
Gather ratings on the customer experience in a quick and familiar way.
Control when and where CX surveys are delivered for point-in-time feedback at key points in the customer journey. Send with a list of emails or phone numbers, or trigger surveys with the Delighted REST API.
Deliver surveys through email, your website, or via link. Customers respond directly within the channel for better response rates.
Schedule ongoing surveys by time interval and trigger surveys based on custom events with the Delighted API.
Customers all around the world? Send customer experience surveys in their language with support for 30+ different languages.
Delighted increases response rates and protects your brand by automatically ensuring no one gets too many surveys.
Uncover customer insights with easy-to-use, yet powerful tools driven by Delighted AI. Monitor CX metrics and customer feedback in real time. Gain deeper understanding with segmentation, trends, and advanced reports.
As soon as a customer shares feedback, it is instantly available to you and your team in your dashboard for exploration.
Calculate customer experience scores (NPS, CSAT, CES) automatically and generate comprehensive reports for all of your feedback.
Slice and dice feedback by property, tags, keywords, time periods, and scores. Surface feedback trends automatically with Smart Trends.
Get a comprehensive view into survey delivery, response rates, comment rates, bounce rates, and unsubscribes for each survey channel.
Give your team a pulse on user sentiment and the ability to take action. Turning unhappy customers into fans, and fans into advocates has never been easier.
Route reports and alerts directly to the people who can make a difference. Stay on top of evolving customer expectations and inspire lasting loyalty.
Connect Delighted to your help desk, CRM, and other mission-critical apps to turn unhappy customers into your biggest fans.
Automate post-survey follow-up, encouraging brand advocacy on 3rd-party sites and engagement from loyal customers.
Share positive feedback on your site with Testimonials, a premium paid feature. Boost conversions with valuable social proof.
Discuss feedback in Slack, trigger surveys from Stripe, sync feedback to Salesforce, store all your feedback in a data warehouse, and more.
Sign up now to unlock your Segment user benefits. You’re minutes away from getting feedback!
