Ticket in Freshdesk marked closed, triggering a Delighted survey
Customized response to feedback automatically sent from Freshdesk
Ask for feedback at precisely the right time – immediately after a ticket has been resolved while the interaction is still fresh on your customers’ minds. Trigger post-support follow-up surveys based on whatever ticket status you choose.
Close the loop on customer feedback in Freshdesk with our Zapier integration. As part of this automation, you’ll be able to fully customize the follow-up message by rating, making sure it's 100% on brand.
Freshdesk is the customer service solution of choice for 40,000+ of the world’s largest brands. Freshdesk enables teams to operate more effectively and efficiently by consolidating all customer conversations in one place, automating workflows, and facilitating collaboration across teams to resolve issues faster.