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Integrations Freshdesk Help desk


Automate feedback collection and follow-up for your support team with the Freshdesk integration. Trigger surveys and sync responses back to the customer record to automatically close the loop.


Every second, 45 people answer a Delighted survey


Delighted powers 300+ million surveys a year


Free to install: The Freshdesk integration is included in the Delighted Free plan.


Trigger Freshdesk CSAT surveys to understand service satisfaction

Ask for feedback at precisely the right time – immediately after a ticket has been resolved while the interaction is still fresh on your customers’ minds. Trigger post-support follow-up surveys based on whatever ticket status you choose.

Automatically send customized follow-up messages to your customers based on their feedback

Close the loop on customer feedback in Freshdesk with our Zapier integration. As part of this automation, you’ll be able to fully customize the follow-up message by rating, making sure it’s 100% on brand.

Data Exchange

How the Freshdesk integration works

For step-by-step setup instructions, view our documentation.

Ticket in Freshdesk marked closed, triggering a Delighted survey

Customized response to feedback automatically sent from Freshdesk


Need some guidance? Check out these guides for setting up the Freshdesk integration

Get the help you need from our self-serve customer feedback software or reach out to us.

Freshdesk integration setup
Freshdesk integration blog announcement

About Freshdesk

Freshdesk is the customer service solution of choice for 40,000+ of the world’s largest brands. Freshdesk enables teams to operate more effectively and efficiently by consolidating all customer conversations in one place, automating workflows, and facilitating collaboration across teams to resolve issues faster.

Learn more about Freshdesk