Taking action

Use customer feedback to inform your company’s decision-making.

Improve your product or service

Responding to acute customer issues is just the tip of iceberg. Customer feedback can reveal lucrative opportunities for improvement, and shine a spotlight on areas where you should be doubling your efforts. Delighted gets feedback into the hands of the people who can make a difference and gives you the tools to track the effectiveness of your efforts.

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Involve the entire company

Delighted is designed to be used by anyone. Invite your entire organization to Delighted and get feedback into the hands of people who can make a difference.

Email digests

Email Digests let you kick off the day, week, or month with a snapshot of recent customer feedback, helping you maintain a constant focus on your customers.

Monitor your efforts in realtime

Product teams can see how new features are being received. Engineering teams can watch for bug reports. Marketing teams can monitor chatter about competitors.

Report and benchmark performance

See how your efforts impact your customer experience with aggregate score graphs and reports. Compare your performance to your industry or across all industries.

Close the loop

Once you’ve started collecting customer feedback, you’ll inevitably encounter unhappy customers along the way. The good news is that you’ll have an opportunity to create a potential fan that would have otherwise slipped through the cracks. Delighted makes it easy to uncover and route unhappy customers to the people who can turn them around, using your existing tools.

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Connect with your help desk

Delighted seamlessly connects to all major help desks. Create tickets and address acute customer issues using the tools that you’re already familiar with.

1-click follow up

Follow up with customers from within Delighted. Messages are pre-populated with their score and comment so you can focus on making a personal connection.

Get alerted in your inbox

Use Alerts to route feedback to the appropriate people within your organization. Send unhappy customers to your support team, and rabid fans to your marketing team.

Leave notes on feedback

Start a discussion around any piece of feedback. Use Notes to coordinate communication with the customer, or share existing knowledge with the rest of your team.

Integrations

Delighted makes it easy to integrate with your existing tools. Integrations are the easiest way to hit the ground running with Delighted and require no IT assistance to set up. Use Delighted integrations to send surveys, enrich existing customer records in your CRM, correlate feedback with quantitative data in your analytics tool, or route feedback to your data warehouse.

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Automate sending

Send surveys based on custom events using the Delighted API, or directly from where you store your customers with integrations for Shopify, Stripe, Segment, and more.

Connect to your CRM

Enrich your existing customer records with feedback collected with Delighted. Delighted integrates with widely used CRM tools like Salesforce and Hubspot.

Help desks

Follow up with customers using your own help desk. Delighted integrates seamlessly with Zendesk, Desk, Help Scout, Freshdesk, and more.

Analytics and data warehouses

Use Webhooks or the Delighted API to integrate directly with your analytics tools and data warehouses, or use our Segment and Grow integrations to streamline the process.

Learn more about how Delighted works