Improving the customer experience is easy when you have the survey tools to take action

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Responding to acute customer issues is just the tip of the iceberg. Make an impact by:

  • Getting feedback into the hands of team members who will take action through Alerts and 20+ integrations
  • Discovering lucrative opportunities for product and service improvement
  • Turning unhappy customers into fans, and fans into advocates through Thank you Pages and Delighted Testimonials
One of the big strengths of Delighted is that it adds a narrative to a situation, which can spur action even more effectively than data.”
– Craig Shayowitz, Operations Manager at CommonBond
Share your feedback

Creating great customer experiences requires firsthand access to customer feedback

Keeping everyone aware of customer sentiment allows for swift cross-team collaboration and long-term action planning.

Stay up-to-date with digests

Send a feedback metric breakdown email curated by Delighted AI on a daily, weekly, or monthly basis to all Delighted users. Use this recurring snapshot to analyze what can be improved and monitor progress over time.

improve customer experience email digests

Get notified with Alerts

Stay ahead of customer churn by setting up Alerts to notify team members via email when a response meets specific criteria. Choose to notify your customer support team when a detractor responds for immediate action.

improve customer experience email alerts

Seamlessly integrate customer feedback into the tools you already use

  • Trigger support ticket creation or manage product requests through our Zendesk and Help Scout integrations
  • Integrate with Slack to show incoming customer feedback for instant company-wide acknowledgment
  • Feed response data into Salesforce contacts to identify customers who may be interested in upgrades or new product features
  • Learn more about our 20+ integrations here
improve customer experience integrations
Take action

Improve customer experience by turning detractors into fans and promoters into brand advocates

Whether your customer is happy or unhappy with your product or service, closing the loop is essential to maintaining long-lasting customer loyalty.

Customize your Thank You

Close the loop and be proactive through a customizable thank you message. Let unhappy customers know how to reach your support team and ask happy customers to refer a friend.

improve customer experience thank you pages

Discover the root cause

Unearth your customer’s specific issue or frustration with verbatim feedback. Then, expand your understanding of the feedback by following up directly to drive strategic action-planning.

improve customer experience discover the root cause

Spread the word with Testimonials

Encourage user engagement and boost conversions with successful reviews from the people your potential customers trust most — their peers. Delighted Testimonials make publishing word-of-mouth reviews directly on your website easy with 3 simple steps.

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Build actionable customer experience strategies by collecting feedback and analyzing the insights

Optimize your surveying

Unlock simple yet powerful ways to expand your reach with customer survey templates. Start by customizing an NPS or CSAT survey and dive deep into consumer sentiment. Or, choose a Yes/No Thumbs survey for instant feedback through a variety of delivery channels – making an impact at all points of the customer journey.

improve customer experience surveying
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Analyze with reporting

With built-in intelligent automation, Smart Trends uses the power of Delighted AI to automatically suggest Keywords and Trends based on your verbatim feedback so you can start acting on feedback faster than before. Use Smart Trends to segment your feedback, or dive into the data manually with our multiple reporting options.

Customer experience best practices

Interested in learning more about how to improve the customer experience? We’re here to help!

Check out our recent articles on improving your customer experience (CX) from the inside-out

Our customers

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Improving the customer experience requires you to take action. The good news? Delighted makes it easy

Built by people who care deeply about customer experience

Created and run by a team who believes that great experiences are first and foremost.

Have a question? We want to help. We answer all our email as fast as humanly possible.

It’s your data, we are only stewards of it. Export it all, anytime you want, with a single click.

We do everything in our power to ensure your account and data are secure.