Use customer feedback to inform your company’s decision-making.
Improve your product or service
Responding to acute customer issues is just the tip of iceberg. Customer feedback can reveal lucrative opportunities for improvement, and shine a spotlight on areas where you should be doubling your efforts. Delighted gets feedback into the hands of the people who can make a difference and gives you the tools to track the effectiveness of your efforts.Show details
Involve the entire company
Delighted is designed to be used by anyone. Invite your entire organization to Delighted and get feedback into the hands of people who can make a difference.
Email Digests let you kick off the day, week, or month with a snapshot of recent customer feedback, helping you maintain a constant focus on your customers.
Monitor your efforts in realtime
Product teams can see how new features are being received. Engineering teams can watch for bug reports. Marketing teams can monitor chatter about competitors.
Report and benchmark performance
See how your efforts impact your customer experience with aggregate score graphs and reports. Compare your performance to your industry or across all industries.