Sign up now and improve customer experiences today
Responding to acute customer issues is just the tip of the iceberg. Make an impact by:
Keeping everyone aware of customer sentiment allows for swift cross-team collaboration and long-term action planning.
Send a feedback metric breakdown email curated by Delighted AI on a daily, weekly, or monthly basis to all Delighted users. Use this recurring snapshot to analyze what can be improved and monitor progress over time.
Stay ahead of customer churn by setting up Alerts to notify team members via email when a response meets specific criteria. Choose to notify your customer support team when a detractor responds for immediate action.
Whether your customer is happy or unhappy with your product or service, closing the loop is essential to maintaining long-lasting customer loyalty.
Close the loop and be proactive through a customizable thank you message. Let unhappy customers know how to reach your support team and ask happy customers to refer a friend.
Unearth your customer’s specific issue or frustration with verbatim feedback. Then, expand your understanding of the feedback by following up directly to drive strategic action-planning.
Maintain high standards in customer care with customer service surveys:
Encourage user engagement and boost conversions with successful reviews from the people your potential customers trust most — their peers. Delighted Testimonials make publishing word-of-mouth reviews directly on your website easy with 3 simple steps.
Unlock simple yet powerful ways to expand your reach with customer survey templates. Start by customizing an NPS or CSAT survey and dive deep into consumer sentiment. Or, choose a Yes/No Thumbs survey for instant feedback through a variety of delivery channels – making an impact at all points of the customer journey.
With built-in intelligent automation, Smart Trends uses the power of Delighted AI to automatically suggest Keywords and Trends based on your verbatim feedback so you can start acting on feedback faster than before. Use Smart Trends to segment your feedback, or dive into the data manually with our multiple reporting options.
Check out our recent articles on improving your customer experience (CX) from the inside-out
Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.
“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”
Sign up now and improve customer experiences today
Created and run by a team who believes that great experiences are first and foremost.
Have a question? We want to help. We answer all our email as fast as humanly possible.
It’s your data, we are only stewards of it. Export it all, anytime you want, with a single click.
We do everything in our power to ensure your account and data are secure.