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Improving the customer experience is easy when you have the survey tools to take action

Responding to acute customer issues is just the tip of the iceberg. Make an impact by:

  • Getting feedback into the hands of team members who will take action through Alerts and dozens of integrations
  • Discovering lucrative opportunities for product and service improvement
  • Turning unhappy customers into fans, and fans into advocates through Thank you Pages and Delighted Testimonials

Every second, 45 people answer a Delighted survey


Delighted powers 300+ million surveys a year


Creating great customer experiences requires firsthand access to customer feedback

Keeping everyone aware of customer sentiment allows for swift cross-team collaboration and long-term action planning.


Stay up-to-date with digests

Send a feedback metric breakdown email curated by Delighted AI on a daily, weekly, or monthly basis to all Delighted users. Use this recurring snapshot to analyze what can be improved and monitor progress over time.

CSAT software feedback loop

Get notified with Alerts

Stay ahead of customer churn by setting up Alerts to notify team members via email when a response meets specific criteria. Choose to notify your customer support team when a detractor responds for immediate action.

NPS software Alerts feature

Seamlessly integrate customer feedback into the tools you already use

  • Trigger support ticket creation or manage product requests through our Zendesk and Help Scout integrations
  • Integrate with Slack to show incoming customer feedback for instant company-wide acknowledgment
  • Feed response data into Salesforce contacts to identify customers who may be interested in upgrades or new product features
  • Learn more about our growing list of integrations
NPS software slack integration example

Improve customer experience by turning detractors into fans and promoters into brand advocates

Whether your customer is happy or unhappy with your product or service, closing the loop is essential to maintaining long-lasting customer loyalty.


Customize your Thank You

Close the loop and be proactive through a customizable thank you message. Let unhappy customers know how to reach your support team and ask happy customers to refer a friend.

NPS software survey thank you page

Discover the root cause

Unearth your customer’s specific issue or frustration with verbatim feedback. Then, expand your understanding of the feedback by following up directly to drive strategic action-planning.

NPS survey question and follow-up question

Increase customer loyalty with impeccable customer support

Maintain high standards in customer care with customer service surveys:

  • Capture on-the-spot feedback anywhere with omnichannel post-support assistance
  • Track team performance with powerful leaderboards and reactive dashboards
  • Get ahead of potential public-facing negative reviews with on-call agent Alerts and support integrations like Help Scout and Front
Net promoter score comments on Delighted dashboard

Spread the word with Testimonials

Encourage user engagement and boost conversions with successful reviews from the people your potential customers trust most — their peers. Delighted Testimonials make publishing word-of-mouth reviews directly on your website easy with 3 simple steps.

See more examples of our Testimonials widget in action

Build actionable customer experience strategies by collecting feedback and analyzing the insights


Optimize your surveying

Unlock simple yet powerful ways to expand your reach with customer survey templates. Start by customizing an NPS or CSAT survey and dive deep into consumer sentiment. Or, choose a Yes/No Thumbs survey for instant feedback through a variety of delivery channels – making an impact at all points of the customer journey.

nps, csat, star, and smiley email survey templates

Analyze with reporting

With built-in intelligent automation, Smart Trends uses the power of Delighted AI to automatically suggest Keywords and Trends based on your verbatim feedback so you can start acting on feedback faster than before. Use Smart Trends to segment your feedback, or dive into the data manually with our multiple reporting options.

nps software smart trends

Join 75,000+ of the world's most beloved brands

Interested in learning more about how to improve the customer experience? We’re here to help!

Check out our guides on improving your customer experience (CX) from the inside-out.

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”