An effective Voice of the Customer (VoC) program uses real-time customer feedback to help you propel new business initiatives with confidence. Easily craft surveys to your vision, send them at the optimal time and place, and share that feedback across your company.
Every second, 45 people answer a Delighted survey
Delighted powers 300+ million surveys a year
See how easy it is to capture feedback across the customer journey. Choose from a variety of survey templates and delivery channels, and learn what touchpoints have the biggest impact on your customer experience with verbatim customer feedback.
Measure how satisfied your customers are with your service, product, and brand. Use a five-point satisfaction survey in our customer satisfaction survey software or NPS surveys to start bridging the gaps between expectation and experience.
Customers share the “why” behind their answers in a free response question. This is where you can uncover unbiased insights and use their feedback for feature and product enhancements.
Multiple delivery channels
Send through an email survey, anonymous URL links, or in-app via SDK for seamless delivery. Use web surveys to collect feedback directly from your site.
Create a branded survey with our simple web setup experience, no technical skills required. Just upload your logo and colors to match your brand style guide.
Customize a thank you message based on the survey response. Let unhappy customers know they’ve been heard, and ask happy customers to spread the word.
A premium paid feature. Ask follow-up questions to uncover crucial insight on survey responses. Layer up to 10 custom questions within a single survey flow.
Analyze and act on feedback to create a foundation for continuous improvement as customer needs and perceptions change. Narrow down the VoC feedback from the customers that matter most to your business objectives.
Want to see the dashboard in action? View a live demo.
See all feedback in your customers’ own words – in real time.
Search for specific keywords and see scores and feedback for just those segments.
Share uncovered insights with teams for all hands decision-making.
Spot signs of unhappy customers to get ahead of any potential brand crises.
Discuss feedback in Slack, trigger surveys from Stripe, sync feedback to Salesforce, store all your feedback in a data warehouse, and more.
Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.
Sign up now to create Voice of the Customer surveys for free.
