Start by creating a survey: start from scratch with our free online survey maker, Delighted Surveys. Or, choose a pre-built survey from our customer experience solution, which includes Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), and more.

Once your survey is ready, it’s time to set up the Slack integration. Customize the type of Slack notifications you want to see and designate the Slack channels that should receive these notifications.

Follow these step-by-step instructions that match the Delighted survey experience you’re using:

With survey responses delivered directly to your Slack channels, feedback becomes more visible and actionable. Allow team members to close the loop by responding to unsatisfied customers and resolving any issues in real time. Or, encourage promoters to write a public review or customer testimonial that you can use as social proof.

Connect your feedback with Slack to keep everyone on your team in sync with daily customer health updates and 30-day average scores. This way, you’re always aware of your overall score and how your team has improved it over time.

Use positive customer feedback to publicly recognize when your support team members do a stellar job. Delighted’s Slack integration puts that feedback front-and-center so your team members can congratulate their colleagues with emojis and encouraging replies in the Slack thread.