Automatically send Delighted survey responses to your Slack channels to view customer feedback in real time.
The Slack integration expands feedback visibility to your support teams so they can take action to resolve issues immediately and engage with satisfied customers.
Free to install: The Slack survey integration is available on all Delighted plans. Send survey feedback to your Slack channels for free today.
Use Delighted to seamlessly integrate live survey feedback into your team’s Slack workspace. The Slack integration delivers real-time customer sentiment to any channel so your customer support team members can act on feedback faster than ever and track customer experience scores over time.
Here’s how to get started:
Start by creating a survey: start from scratch with our free online survey maker, Delighted Surveys. Or, choose from our turnkey Delighted Survey Templates including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), and more.
Once your survey is ready, it’s time to set up the Slack integration. Customize the type of Slack notifications you want to see and designate the Slack channels that should receive these notifications.
Follow these step-by-step instructions that match the Delighted survey experience you’re using:
With survey responses delivered directly to your Slack channels, feedback becomes more visible and actionable. Allow team members to close the loop by responding to unsatisfied customers and resolving any issues in real time. Or, encourage promoters to write a public review or customer testimonial that you can use as social proof.
Connect Delighted Templates with Slack to keep everyone on your team in sync with daily customer health updates and 30-day average scores. This way, you’re always aware of your overall score and how your team has improved it over time.
Positive customer feedback is also be a great way to publicly recognize when your support team members do a great job. Delighted’s Slack integration puts that feedback front-and-center so your team members can congratulate their colleagues with emojis and encouraging replies in the Slack thread.
Customer responds to a Delighted survey
Feedback is delivered into Slack channel
Get the help you need from our self-serve customer feedback software or reach out to us.
Closing the loop on customer feedback
Slack is a popular application for centralizing a company’s communication. Beyond its individual and group messaging, a multitude of features and integrations make Slack a one-stop communication solution for many businesses.