Integrations / Slack Communication

Send your Delighted feedback into Slack channels for easy team visibility and collaboration

Automatically send Delighted survey responses to your Slack channels to view customer feedback in real time.

The Slack integration expands feedback visibility to your support teams so they can take action to resolve issues immediately and engage with satisfied customers.

Every second, 45 people answer a Delighted customer survey

Delighted powers 300+ million surveys a year for some of the world's most beloved brands

Free to install: The Slack survey integration is available on all Delighted plans. Send survey feedback to your Slack channels for free today.

Delighted + Slack Integration

Overview Data Exchange Resources

Overview

How to send Delighted survey feedback to your Slack workspace

Use Delighted to seamlessly integrate live survey feedback into your team’s Slack workspace. The Slack integration delivers real-time customer sentiment to any channel so your customer support team members can act on feedback faster than ever and track customer experience scores over time.

Here’s how to get started:

1. Create your feedback survey in Delighted

Start by creating a survey: start from scratch with our free online survey maker, Delighted Surveys. Or, choose from our turnkey Delighted Survey Templates including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), and more.

2. Set up the Slack integration

Once your survey is ready, it’s time to set up the Slack integration. Customize the type of Slack notifications you want to see and designate the Slack channels that should receive these notifications.

Follow these step-by-step instructions that match the Delighted survey experience you’re using:

Slack integration setup instructions for Surveys
Slack integration setup instructions for Templates

3. Get notified in Slack as soon as a customer responds to your survey so you can close the loop

With survey responses delivered directly to your Slack channels, feedback becomes more visible and actionable. Allow team members to close the loop by responding to unsatisfied customers and resolving any issues in real time. Or, encourage promoters to write a public review or customer testimonial that you can use as social proof.

4. Track overall customer sentiment with a daily average

Connect Delighted Templates with Slack to keep everyone on your team in sync with daily customer health updates and 30-day average scores. This way, you’re always aware of your overall score and how your team has improved it over time.

5. Celebrate team member wins in Slack channels

Positive customer feedback is also be a great way to publicly recognize when your support team members do a great job. Delighted’s Slack integration puts that feedback front-and-center so your team members can congratulate their colleagues with emojis and encouraging replies in the Slack thread.

Data Exchange

How the Slack integration works

Customer responds to a Delighted survey

Feedback is delivered into Slack channel

Resources

Ready to get started? Check out these guides for setting up the Slack integration and closing the feedback loop

Get the help you need from our self-serve customer feedback software or reach out to us.

Slack integration setup
Delighted Surveys: Slack integration documentation
Delighted Templates: Slack integration documentation

Closing the loop on customer feedback
Closed-loop feedback

The Delighted Slack integration puts feedback at the product managers’ fingertips, turning their chat tool into a public channel for action and accountability. As soon as feedback rolls in, team members can instantly collaborate, and reference user data captured via Delighted to fix the problem.”

Zoe Soto, Product Manager at Glassdoor

ABOUT SLACK

Slack

Slack is a popular application for centralizing a company’s communication. Beyond its individual and group messaging, a multitude of features and integrations make Slack a one-stop communication solution for many businesses.

Learn more about Slack