Strategizing for a long-lasting, positive impact on customer experience doesn’t need to be complicated or expensive. The Delighted platform is built to help you craft and send effective, free customer surveys while giving you the tools to analyze and act quickly on insights.
Sign up now to create free customer surveys today
Measure customer happiness and gather data on how your service, product, and brand are doing at scale. Choose one of the six survey templates – NPS, CSAT, CES, 5-star, Smileys, and Thumbs– to begin gathering feedback and see how easy it is to capture sentiment across the customer journey.
Do you want your survey to appear in your customer’s inbox? Or post your survey link on social media? Decide one of the four delivery channels – Web, Email, Link, or SDK – that works best for you and reach your customer wherever they are.
Select three team members as users to your Delighted account. Enter their email address, specify their permissions, and send their invite in just a few simple steps. Learn more about user accounts in our Help Center.
Capture feedback across your customer base by sending your free customer survey to 1,000 people per month. Sending via email? Autopilot schedules and automates recurring email surveys so you have more time focusing on closing the loop with your survey recipients.
Get creative with our simple web setup experience, no technical skills required. Upload your logo and colors to match your brand style guide.
On your survey customization page, choose from 37 languages to cater your survey audience, wherever they are around the globe. It takes seconds!
In your free Delighted platform, you can discover key feedback commonalities and spot signs of unhappy customers ahead of time with 5 Trends filters. Then, start action planning with our survey reporting and analysis tools and watch your progress over time within 4 pre-built reports: Dashboard, Over time, Metrics, and Snapshot.
Close the loop with your customers quicker than ever before by setting up 3 Alerts. Alerts will automatically route key feedback responses to specific teams, such as your service team, so every customer is heard.
Channel the responses from your free customer survey back into your systems for instant strategizing, whether that’s in Slack, Shopify, or Zendesk – see our full list of 20+ free integrations to explore the possibilities.
Now that you know how to utilize your free plan, let’s get you set up.
1. Sign up for an account. Just enter an email and password. It takes seconds!
2. Customize and send your first survey. We recommend sending it to yourself or a colleague so your team can experience the survey firsthand
3. Click on “Choose a plan” at the top of your screen and select the $0/month plan
4. Enter your credit card information (Don’t worry, it’s only for security purposes. Unless you choose a paid plan, your card will never be charged!)
Or, continue your trial and experience all that Delighted has to offer for the next 7 days.
Learn more about our pricing to unlock additional features:
Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
Read the Tuft & Needle profile“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”
Read the HotelTonight profileSign up now to create free customer surveys today
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