Free NPS and CSAT feedback surveys

9 easy steps to get the feedback you need with free customer surveys

Strategizing for a long-lasting, positive impact on customer experience doesn’t need to be complicated or expensive. The Delighted platform is built to help you craft and send effective, free customer surveys while giving you the tools to analyze and act quickly on insights.

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Create your survey
free customer survey multiple methods

1. Select a survey template

Measure customer happiness and gather data on how your service, product, and brand are doing at scale. Choose one of the six survey templates – NPS, CSAT, CES, 5-star, Smileys, and Thumbs– to begin gathering feedback and see how easy it is to capture sentiment across the customer journey.

2. Choose your platform

Do you want your survey to appear in your customer’s inbox? Or post your survey link on social media? Decide one of the four delivery channels – Web, Email, Link, or SDK – that works best for you and reach your customer wherever they are.

free customer survey type

3. Invite team members

Select three team members as users to your Delighted account. Enter their email address, specify their permissions, and send their invite in just a few simple steps. Learn more about user accounts in our Help Center.

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Send & Customize

4. Survey 1,000 people

Capture feedback across your customer base by sending your free customer survey to 1,000 people per month. Sending via email? Autopilot schedules and automates recurring email surveys so you have more time focusing on closing the loop with your survey recipients.

free customer survey autopilot

5. Customize to your brand

Get creative with our simple web setup experience, no technical skills required. Upload your logo and colors to match your brand style guide.

free customer survey code free customization

6. Translate your survey

On your survey customization page, choose from 37 languages to cater your survey audience, wherever they are around the globe. It takes seconds!

free customer survey language
Analyze & Act
free customer survey reporting

7. Discover with reporting

In your free Delighted platform, you can discover key feedback commonalities and spot signs of unhappy customers ahead of time with 5 Trends filters. Then, start action planning with our survey reporting and analysis tools and watch your progress over time within 4 pre-built reports: Dashboard, Over time, Metrics, and Snapshot.

8. Notify your team

Close the loop with your customers quicker than ever before by setting up 3 Alerts. Alerts will automatically route key feedback responses to specific teams, such as your service team, so every customer is heard.

free customer survey alerts

9. Integrate with your systems

Channel the responses from your free customer survey back into your systems for instant strategizing, whether that’s in Slack, Shopify, or Zendesk – see our full list of 20+ free integrations to explore the possibilities.

free customer survey integration

Interested in more?

Learn more about our pricing to unlock additional features:

instant sms text survey feedback
Our customers

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

Read the Tuft & Needle profile

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Read the HotelTonight profile

Start your free customer survey program and watch customer satisfaction improve faster than ever

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Created and run by a team who believes that great experiences are first and foremost.

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