Automatically send Shopify NPS surveys to your customers with the Delighted integration.
Improve conversion rates and customer satisfaction by creating an unbeatable online store experience – informed by customer feedback.
Free to install: The Shopify survey integration is included in the Delighted Free plan. Add post-purchase surveys to your Shopify store for free today.
Collect and act on product and service feedback in 4 easy steps with our Shopify post-purchase survey app.
Add the Delighted integration in the Shopify App store. Automate post-purchase surveys – no manual email list uploads necessary.
To start getting feedback immediately, use a one-time backfill to survey recent customers.
Use your logo, match your brand colors, send from your own domain, and add additional multiple-choice questions to your NPS survey – all in Delighted.
Interested in other customer survey templates? You can also use Delighted to send star ratings surveys, smiley face surveys, and customer satisfaction surveys.
Our embedded email surveys are mobile-optimized so it’s easy to respond.
Timing is key for high response rates. Send surveys immediately after order fulfillment or set a custom delay.
Experiment with timing directly in Delighted to find out what works best for you.
The integration syncs customer order information to your survey responses for easy analysis and action planning.
Improve customer satisfaction with built-in reports and workflows for taking action.
For the complete list of data synced from Shopify to Delighted, view our documentation.
Delighted sends survey
Delighted stores feedback with order information*
*To comply with data retention regulations, you have the ability to configure how long you want to store data and responses before deleting or anonymizing the data within the Delighted platform.
Delighted also supports GDPR webhooks via Shopify. This includes support for (1) A customer’s request to have their data deleted and (2) A store’s request to have their information deleted, e.g. if they closed their store.
On top of the Shopify integration, many of our Shopify users also leverage our website feedback tool to show survey forms across their online store.
Improve conversion rates at every step of the customer journey with feedback forms that trigger based on interactions with your site.
See just how easy it is to collect website feedback with Delighted
Get industry best practices and the latest trends on using feedback to improve your retail experience.
Shopify integration documentation
The top retail survey questions to ask
Website survey questions guide
Retail customer experience guide
What is omnichannel retail?
Top 8 retail consumer trends
Shopify is an ecommerce platform that makes setting up shop incredibly simple. No matter where you sell – in a store, online, or even through social media – Shopify provides all the functionality you need to establish and grow your business. Improve your Shopify store experience with free post-purchase surveys from Delighted.
Sign up now and survey customers for free. You’re minutes away from getting feedback!