Improving the customer experience is easy when you have the survey tools to take action

Stay up-to-date with digests

Send a feedback metric breakdown email curated by Delighted AI on a daily, weekly, or monthly basis to all Delighted users. Use this recurring snapshot to analyze what can be improved and monitor progress over time.

Get notified with Alerts

Stay ahead of customer churn by setting up Alerts to notify team members via email when a response meets specific criteria. Choose to notify your customer support team when a detractor responds for immediate action.

Seamlessly integrate customer feedback into the tools you already use

• Trigger support ticket creation or manage product requests through our Zendesk and Help Scout integrations
• Integrate with Slack to show incoming customer feedback for instant company-wide acknowledgment
• Feed response data into Salesforce contacts to identify customers who may be interested in upgrades or new product features
• Learn more about our growing list of integrations

Customize your Thank You

Close the loop and be proactive through a customizable thank you message. Let unhappy customers know how to reach your support team and ask happy customers to refer a friend.

Discover the root cause

Unearth your customer’s specific issue or frustration with verbatim feedback. Then, expand your understanding of the feedback by following up directly to drive strategic action-planning.

Increase customer loyalty with impeccable customer support

Maintain high standards in customer care with customer service surveys:

• Capture on-the-spot feedback anywhere with omnichannel post-support assistance
• Track team performance with powerful leaderboards and reactive dashboards
• Get ahead of potential public-facing negative reviews with on-call agent Alerts and support integrations like Help Scout and Front

Optimize your surveying

Unlock simple yet powerful ways to expand your reach with customer survey templates. Start by customizing an NPS or CSAT survey and dive deep into consumer sentiment. Or, choose a Yes/No Thumbs survey for instant feedback through a variety of delivery channels – making an impact at all points of the customer journey.

Analyze with reporting

With built-in intelligent automation, Smart Trends uses the power of Delighted AI to automatically suggest Keywords and Trends based on your verbatim feedback so you can start acting on feedback faster than before. Use Smart Trends to segment your feedback, or dive into the data manually with our multiple reporting options.