Delighted’s mission is to make collecting customer feedback as easy as possible. Autopilot, a tool for scheduling recurring Email and SMS surveys, has long been a key way to ensure you get a constant stream of feedback with minimal fuss. 

Today, we’re very excited to announce a long-waited enhancement to Autopilot, the Autopilot API. With these new Autopilot REST API endpoints, you’ll be able to add, update, and remove customers from your survey list automatically – no more manual uploads necessary.

How does Autopilot work, and what are the benefits of the new Autopilot API endpoints?

To put your survey program on Autopilot, all you have to do is upload a list of customers you’d like to collect feedback from and select how often you’d like to survey them (e.g. every 3, 6, or 12 months). Autopilot spreads those surveys out over a period of time for a constant stream of feedback.  

Autopilot also keeps track of any other Delighted surveys customers receive, and will make sure no one is ever over-surveyed.

Previously, adding new customers, updating the Properties associated with those customers, or removing people from the list required a manual file upload. With the Autopilot API, you can let all of that maintenance happen in the background.

In a nutshell, here’s what the Autopilot API handles for you:

  • Adding new customers to your Email/SMS survey program
  • Removing people who have unsubscribed so they no longer receive surveys
  • Updating customer info in Delighted for easy data segmentation 

Let the Autopilot API handle all of the recurring survey scheduling and contact list maintenance for your Email and SMS surveys, so you can focus your efforts on delivering an exceptional customer experience.

Check out the Help Center to learn more about setting up Autopilot.

Detailed Autopilot API docs:

Inspired to start collecting feedback? See how easy it can be with our free experience management software today.