At Delighted, we’re all about making your day-to-day Voice of the Customer tasks as simple as possible. From reaching your customers wherever they are, to extracting valuable insights from your survey data, experience management should be a seamless part of your workday. We kept this goal in mind as we recently launched major ease-of-use updates within both CX and Surveys products and introduced new ways to connect with your customers.
Here’s a brief overview of some of the latest updates:
- In Delighted Surveys, we launched a brand new Web Widget that lets you capture any type of feedback, anywhere on your website. Whether it’s product research, cart abandonment, or market research, the possibilities are endless.
- In Delighted CX, we introduced our Android SDK platform and made critical improvements to key areas of the product, including the dashboard and the customization flow.
Curious to learn more about this quarter’s product updates? Explore what’s new and upcoming, below.
Interactive demo: Explore this quarter’s product updates
We consolidated the previous quarter’s product updates into a few interactive slides – take a live tour of the Q2 updates and click the circles to experience the changes for yourself.
Easily collect website feedback using the Surveys Web Widget
Our new Web Widget in Delighted Surveys makes it easy to capture feedback from your website visitors without interrupting their browsing experience. Whether you’re running attribution surveys on a post-purchase page, collecting feedback on your website experience, or evaluating customer satisfaction with a recent product launch, Delighted’s Web Widget is ready for you to use.
The two display options for the widget include a pop-up survey or an always on, discreet tab on the side of the webpage.
Learn more and explore our list of web survey use cases to help you get started.
Understand mobile app users with Delighted CX’s Android SDK
While our iOS SDK has been available for years, our customers shared the feedback that, to them, cross-platform support was critical – and we agreed. Having a consistent app survey experience across iOS and Android devices is extremely important for mobile-focused companies. With that in mind, we tackled our latest launch on the mobile app front, Android SDK.
Our new Android SDK survey platform allows companies to power seamless in-app experiences for Android users. As an added bonus, Delighted’s mobile SDKs (both iOS and Android) provide the highest level of customization, ensuring that the surveys look and feel native to your app.
Learn more about the SDK platform.
Customization, navigation, and display updates to Delighted CX
We made some intuitive improvements to the Delighted CX product to increase ease-of-use for our customization flow and make the dashboard more user-friendly for our customers.
Check out the updates below:
- Single page customization: No more jumping in and out of pages to customize your full survey experience. All survey customization is now consolidated into a single page.
- Additional Questions on dashboard: Additional Questions will now show on the dashboard on accounts where the comment prompt is skipped.
- Hover state for response tiles: We made it easier to take a closer look at feedback by enabling a hover state for feedback tiles on your dashboard. Hovering over tiles will now outline the response so you can view feedback easier than before.
- New colors: We’ve updated the brand colors for the CX product to better align with Delighted Surveys. That way, you can enjoy a smooth visual experience as you navigate back and forth between our two products.
Stay tuned for what’s next at Delighted
Q2 2024 was one of our biggest quarters ever: new distribution methods, improved user experience, powerful updates to reporting – the list goes on. But the best part? We’re just getting started.
If you’re curious about what we’re working on in Q3, take a peek at our product roadmap! We’d also love to hear what features you’re most excited to explore, what we’re missing, and what’s on your wishlist from Delighted. We deeply consider each and every piece of feedback, so don’t hesitate to reach out.
