Experience Management 101

Get back to basics with educational guides and tips on perfecting experiences across customer and employee lifecycles. Learn how to improve your product-market fit, increase customer retention, boost employee satisfaction, and so much more!

Experience Management 101
Natively digital, ecommerce offers a brand fluidity that a purely brick-and-mortar business cannot. By 2027, nearly a quarter of retail purchases are expected to take place online. […]
The Editorial Team
ecommerce customer journey map blog post featured image
Ecommerce trends blog post featured image
Top 10 ecommerce trends shaping online retail in 2024
Delighted Q2 2024 Product Recap
Delighted Q1 2024 Product Recap
What is the customer lifecycle? Definition, stages, and tips
customer touchpoints featured image
What are customer touchpoints and how to identify them (with examples)
What is customer success blog post featured image
What is customer success?
Delighted 2022 product highlights
Delighted community featured image
Connect with other experience management professionals in our NEW Delighted Community
Employee feedback blog post featured image
Employee feedback examples with 10 strategies for giving and receiving feedback
Delighted Q3 2022 product recap
A beginner’s guide to designing an effective product roadmap
Buyer persona featured image
How to create a buyer persona: Best practices and helpful tips
employee retention strategies blog post featured image
10 effective employee retention strategies 
customer churn featured image
What is customer churn? How to measure and reduce it 
Creating Surveys
25 brand perception survey question examples + template
Post-purchase survey questions you can ask customers after checkout
Distributing Surveys
Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes
Introducing the Delighted Android SDK
Reporting & Analysis
Email digests: The easiest way to stay on top of feedback
New integration: Sync survey responses into Google Sheets

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
Andy Dunn
Founder and CEO
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
JT Marino
Founder
“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”
Amanda Richardson
VP Product