Experience Management 101

Get back to basics with educational guides and tips on perfecting experiences across customer and employee lifecycles. Learn how to improve your product-market fit, increase customer retention, boost employee satisfaction, and so much more!

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Connect with other experience management professionals in our NEW Delighted Community
Employee feedback blog post featured image
Employee feedback examples with 10 strategies for giving and receiving feedback
Delighted Q3 2022 product recap
A beginner’s guide to designing an effective product roadmap
Buyer persona featured image
How to create a buyer persona: Best practices and helpful tips
employee retention strategies blog post featured image
10 effective employee retention strategies 
customer churn featured image
What is customer churn? How to measure and reduce it 
customer loyalty guide
Customer loyalty: A guide to building and measuring positive experiences 
q2 2022 product updates recap featured
Delighted Q2 2022 product recap
Omnichannel retail trends image
What is omnichannel retail? A guide to the latest trends in omnichannel customer experience
Calculate customer lifetime value formula in our latest guide
Customer lifetime value formula: Easy ways to calculate it
Startups' top 3 challenges
Startups’ top priority in 2022: Nailing the customer experience
Read the customer self-service guide
Customer self-service: Set your team up for success
What is product development
What is product development and how to master each stage