A holistic view of the customer
With survey responses automatically synced in Klaviyo, feedback becomes more visible and actionable than ever before. Delighted’s survey data, including the survey type, rating and text response, is added to the Klaviyo customer profile page containing key engagement data, such as time on site. By combining customer sentiment data with customer engagement data in a consolidated profile, marketers have a complete picture of each customer and gain visibility into the “why” behind customer behavior.