Integrations / CRM

Klaviyo

Sync your Delighted NPS, CSAT, CES, and graphical rating feedback with the matching customer record in Klaviyo. Enrich your customer profiles with real-time customer sentiment data. Gain a complete picture of each customer, with numerical rating data and verbatim text feedback mapped to key metrics tracked by Klaviyo.

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How this integration works

Customer responds to Delighted survey

Feedback added to Klayivo profile

A holistic view of the customer

With survey responses automatically synced in Klaviyo, feedback becomes more visible and actionable than ever before. Delighted’s survey data, including the survey type, rating and text response, is added to the Klaviyo customer profile page containing key engagement data, such as time on site. By combining customer sentiment data with customer engagement data in a consolidated profile, marketers have a complete picture of each customer and gain visibility into the “why” behind customer behavior.

About Klaviyo

Klaviyo is the leading marketing automation and email platform for eCommerce. Klaviyo allows brands to listen for and understand cues from their visitors, subscribers, and customers, and enables them to easily turn that information into valuable, relevant messages that increase the lifetime value of each customer.

Learn more about Klaviyo