Integrations / Klaviyo CRM

Klaviyo logo

Automate sentiment-based flows with the Delighted Klaviyo survey integration

Sync your Delighted NPS, CSAT, CES, and graphical rating feedback with the matching customer record in Klaviyo. Use this data to gain a complete picture of each customer and power more personalized email and SMS flows with the Delighted Klaviyo survey integration.

shopify survey stopwatch
Every second, 45 people answer a Delighted customer survey
icon shopify surveys
Delighted powers 300+ million surveys a year for some of the world's most beloved brands

Free to install: The Klaviyo survey integration is included in the Delighted Free plan. Automate more personalized ecommerce messaging flows for free today.

Delighted + Klaviyo Integration

How the Klaviyo survey integration works: Sync survey responses to customer profiles in Klaviyo in 4 steps

Combine the power of Klaviyo’s marketing automation platform and Delighted customer feedback surveys with this integration. Sync real-time data from Delighted surveys to Klaviyo customer profiles to centralize findings and act on feedback faster than ever.


Create your Delighted feedback survey

Set up your survey in minutes, not days: customize one of our many pre-built survey templates to suit your brand. Choose from Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), Thumbs surveys, and more. Measure customer sentiment with surveys following a purchase or customer support interaction.


Select a survey distribution method and collect feedback

Send surveys to customers with the right survey delivery method. Based on how your customers prefer to be surveyed, choose from email, mobile app, kiosk, link or web surveys to collect feedback. You can even embed NPS surveys in the signature of your Klaviyo email.


Sync Delighted survey responses to Klaviyo customer profiles

Once customers respond to your survey and the integration is activated, survey responses are synced to the matching customer record in Klaviyo based on the customer’s email address. If there isn’t a profile in Klaviyo for a particular customer, a new profile will be created with the response event.

When customers have responded to your Delighted survey and their response is in their Klaviyo customer profile, you can segment customers based on their response and customize the automated marketing messaging they receive.


Take action on feedback by triggering messaging flows

Take action on ecommerce survey feedback by triggering automated flows in Klaviyo based on Delighted survey responses. For positive customer feedback, encourage happy customers to purchase again, refer a friend, or leave a review of your brand. Go a step further and ask promoters to join your loyalty program for additional perks.

If you receive constructive or negative feedback from customers, you can remove those customers from automated flows with misaligned messaging and instead win them back by closing the loop on their issue or query before providing an incentive toward their next purchase.

Klaviyo integration screencap
Data Exchange

How the Klaviyo integration works

For a complete list of data synced from Klaviyo to Delighted, view our documentation.

Customer feedback survey responses are received within Delighted

Feedback is synced to matching customer record in Klaviyo


Need some guidance? Check out these guides for setting up the Klaviyo integration

Get the help you need from our self-serve customer feedback software or reach out to us.

Klaviyo integration setup
Klaviyo integration documentation

Feedback-based ecommerce marketing automation
Delighted + Klaviyo integration announcement



Klaviyo is the leading marketing and email automation solution for ecommerce platforms. Klaviyo allows brands to listen for and understand cues from their visitors, subscribers, and customers, and enables them to easily turn that information into valuable messages that increase the lifetime value of each customer.

Learn more about Klaviyo