Automate sentiment-based flows with the Delighted Klaviyo survey integration

Create your Delighted feedback survey

Set up your survey in minutes, not days: customize one of our many pre-built survey templates to suit your brand. Choose from Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), Thumbs surveys, and more. Measure customer sentiment with surveys following a purchase or customer support interaction.

Select a survey distribution method and collect feedback

Send surveys to customers with the right survey delivery method. Based on how your customers prefer to be surveyed, choose from email, mobile app, kiosk, link or web surveys to collect feedback. You can even embed NPS surveys in the signature of your Klaviyo email.

Sync Delighted survey responses to Klaviyo customer profiles

Once customers respond to your survey and the integration is activated, survey responses are synced to the matching customer record in Klaviyo based on the customer’s email address. If there isn’t a profile in Klaviyo for a particular customer, a new profile will be created with the response event.

When customers have responded to your Delighted survey and their response is in their Klaviyo customer profile, you can segment customers based on their response and customize the automated marketing messaging they receive.

Take action on feedback by triggering messaging flows

Take action on ecommerce survey feedback by triggering automated flows in Klaviyo based on Delighted survey responses. For positive customer feedback, encourage happy customers to purchase again, refer a friend, or leave a review of your brand. Go a step further and ask promoters to join your loyalty program for additional perks.

If you receive constructive or negative feedback from customers, you can remove those customers from automated flows with misaligned messaging and instead win them back by closing the loop on their issue or query before providing an incentive toward their next purchase.