Solutions
Industries
Ecommerce
Tech
Nonprofit
Teams
Customer Experience
Customer Service
Product
Marketing
Human Resources
Delighted helps the world's most coveted brands
View Customers
Survey Templates
Net Promoter Score
Customer Satisfaction Score
Customer Effort Score
Product Market Fit
Employee NPS
5-star
Smileys
Thumbs
Custom surveys
See all survey templates
Not sure where to start? Learn more about each survey template.
See all survey templates
Pricing
Resources
Resources
Practical advice from the experts
Help Center
Get support and explore best practices
Integrations
Plug Delighted into your existing tech stack
REST API
Set up Delighted using our world-class API
Case Studies
Delighted customer case studies
Blog
Industry news and guidance
AI Enhancements
Augment your program with built-in AI
Delighted’s guide to customer journey mapping
Read it now
Sign in
Get started
Solutions
Industries
Ecommerce
Tech
Startups
Nonprofits
Teams
Customer Experience
Customer Service
Product
Marketing
Human Resources
Delighted helps the world's most coveted brands
View Customers
Survey Templates
Net Promoter Score
Customer Satisfaction Score
Customer Effort Score
Product Market Fit
Employee NPS
5-star
Smileys
Thumbs
Custom surveys
See all survey templates
Not sure where to start? Learn more about each survey template.
See all survey templates
Pricing
Resources
Resources
Practical advice from the experts
Help Center
Get support and explore best practices
Integrations
Plug Delighted into your existing tech stack
REST API
Set up Delighted using our world-class API
AI Enhancements
Augment your program with built-in AI
Case Studies
Delighted customer case studies
Blog
Industry news and guidance
Community
Get support and explore best practices
Product Roadmap
See what innovations we have in store
Delighted’s guide to customer journey mapping
Read it now
Contact sales
Get started
Sign in
Topic: Retail and ecommerce
Experience Management 101
Ecommerce customer journey map + template
Experience Management 101
Top 10 ecommerce trends shaping online retail in 2024
Taking Action
Delighted’s top 10 survey integrations for ecommerce businesses
Taking Action
What is an ecommerce integration? Benefits of integrating for online stores
Creating Surveys
Post-purchase survey questions you can ask customers after checkout
Taking Action
Choosing the right customer referral incentive to drive referrals
Taking Action
Referral programs 101: Driving sales with your happiest customers
Experience Management 101
What is omnichannel retail? A guide to the latest trends in omnichannel customer experience
Taking Action
Webinar recap: How Casper unlocks Promoter referral revenue
Experience Management 101
How has the in-store experience changed in a post-pandemic world?
Reporting & Analysis
7 notable takeaways: US demographic trends in online vs in-store shopping
Experience Management 101
CX leader spotlight: Michael Bair, SVP of Customer Experience at FIGS
Experience Management 101
Delighted’s retail customer experience guide for 2021 and beyond
Reporting & Analysis
Automate ecommerce feedback tagging with Delighted + Chatdesk
Distributing Surveys
How to automate ecommerce feedback collection with Delighted’s Squarespace extension
