Delighted CX

A customer experience solution – simplified

Launch a comprehensive customer experience management solution easily using Delighted CX. Get started on your own in minutes — no engineering, design, or survey specialists necessary.

45

Every second, 45 people answer a Delighted survey

300M+

Delighted powers 300+ million surveys a year

4.9
4.7
customer experience solution question examples

Omnichannel feedback collection for every stage of the customer journey

Use industry-standard metrics, like Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT), and reach your customers where they are via email, web, in-app, embedded in your marketing automation platforms, and kiosk.

NPS survey software
Customer Satisfaction survey software
Product/Market fit surveys
Employee Net Promoter Score surveys
Customer Effort Score surveys
Smiley surveys
5-star surveys
Thumbs up/down surveys
Email
Web
Link
Kiosk
SDK
Embed

Join 75,000+ of the world's most beloved brands

Try building your own survey

Turnkey solutions to streamline every aspect of your customer experience management program

Delighted has everything you need to run an evergreen customer experience solution: survey scheduling, over time reporting, feedback segmentation, and 40+ integrations for triggering surveys and piping feedback wherever you need it to go.

Customize

Tailor surveys for your brand with an intuitive interface

  • Make these surveys your own with your logo and brand colors, specific use case, an intro message, and a Thank you message.
  • Cater to your target audience by translating your survey from a selection of 30+ languages.
  • Set up conditional survey logic based on how customers answer the initial survey question and protect against bias with question randomization.
customer experience solution customization page
Deliver

Send surveys from the right channel at the optimal time

  • Get high response rates with satisfaction surveys optimized for any channel: email, web, in-app, or kiosk.
  • Schedule and automate recurring email feedback surveys so you can spend more time closing the loop with your survey recipients.
  • Rely on built-in email survey throttling and adaptive web sampling to ensure that no one is ever over-surveyed and that you have a steady stream of survey responses.
customer experience solution delivery channels
Analyze

Analyze and report on the results immediately

  • Stay on top of feedback faster with real-time Dashboard reporting.
  • Pull instant quantitative reports based on survey data and qualitative insights with verbatim feedback.
  • Filter for customer details with customer segmentation via Properties.
  • Unearth customer trends with AI-driven sentiment analysis.

More reporting features

customer experience solution reporting dashboard
Act

Automatically close the loop on customer feedback

  • Expand feedback visibility and route customer concerns to the appropriate teams with Alerts and Integrations.
  • Boost public social proof with customer testimonials.
  • Spur action by linking to your support team email and help documentation on the survey’s Thank you page.
  • Automate survey completion and ticket creation in your Help Desk or CRM.

More features for acting on feedback

customer experience solution Slack integration example

View a full list of Delighted features

Seamlessly integrate

Discuss feedback in Slack, trigger surveys from Stripe, sync feedback to Salesforce, store all your feedback in a data warehouse, and more.

Slack
Send your Delighted feedback into Slack channels.
Squarespace
Automatically trigger post-purchase surveys via Square.
Zendesk
Follow up with customers who've received Delighted surveys.
Square
Automatically trigger post-purchase surveys via Square.
Webhooks
Send a web request to your server for feedback and unsubscribe events.
ClientSuccess
Sync responses with ClientSuccess.
Heap
Automatically sync Delighted feedback to your Heap account.
Pipedrive
Trigger Delighted surveys and sync feedback to Pipedrive via Zapier.
BambooHR
Trigger Delighted eNPS surveys from BambooHR via Zapier.
Stripe
Automatically send to customers for one time payments or subscriptions.
Blueshift
Automatically trigger Delighted surveys based on actions in Blueshift.
Stitch
Automatically sync Delighted feedback to your Stitch account.
Gladly
Sync feedback to Gladly. Auto-assign sentiment-driven tasks.
MaestroQA
Sync CSAT feedback to MaestroQA for coaching and analysis.
Slack
Send your Delighted feedback into Slack channels.
Squarespace
Automatically trigger post-purchase surveys via Square.
Zendesk
Follow up with customers who've received Delighted surveys.
Square
Automatically trigger post-purchase surveys via Square.
Webhooks
Send a web request to your server for feedback and unsubscribe events.
ClientSuccess
Sync responses with ClientSuccess.
Heap
Automatically sync Delighted feedback to your Heap account.
Pipedrive
Trigger Delighted surveys and sync feedback to Pipedrive via Zapier.
View all integrations
customer experience solution smart trends ai example

Benefit from the wisdom of the crowd with Delighted AI

Configured to tailor industry best practices to your CX program, Delighted AI takes care of the nuts of bolts of collecting data and analysis, so you can focus on making an impact.

Send different types of surveys – from customer to employee surveys – at just the right time to collect customer feedback, use text analysis to mine survey results for insights, and respond to engaged customers.

Learn more about Delighted AI

Expand your experience solution across your business

To improve your business holistically, you need to collect feedback across the entire customer journey – during customer onboarding, following an event, prior to launching a marketing campaign, or after a customer decides to leave your service.

With Delighted Surveys, you can build your survey from scratch, or jump into a pre-built template that fits your specific survey need.

Learn more about survey templates

customer experience solution with survey templates

“The great thing about Delighted is that it allows us to track our customers specifically. Just by one person providing a verbatim comment, we can dive deeper into what went wrong and try to fix issues that cause a larger customer impact.”

— Jessie Reed, Manager of the Social Care and Community Team at Affirm

Customize experience solutions for all industries, suitable for companies at any stage of growth

Use feedback to scale your startup with our automated survey software
Learn more
Measure the social impact of your nonprofit with our feedback software
Learn more
Need an enterprise solution? Start with Delighted, move to Qualtrics
Learn more

Resources

Check out our educational resources on customer experience solution best practices.

Our Customers

Delighted helps some of the world’s most coveted brands improve customer experiences.

Read their stories

Backed by Qualtrics

Kickstart your customer experience program with Delighted, and take it to the next level with Qualtrics.

Learn more about Qualtrics

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”
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NPS is a registered trademark, and Net Promoter Score is a service mark of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.