The industry’s first comprehensive feedback solution, custom built by Delighted for Shopify stores. Find out what brings users to your website, what brings them back, and more with Delighted ecommerce feedback surveys.
Join 75,000+ of the world's most beloved brands
Every second, 45 people answer a Delighted survey
Delighted powers 300+ million surveys a year
Discover how customers feel at each step in their buyer’s journey – from the moment they browse your store to after they receive their product. We’ve outlined the 7 shopping stages which are important points to collect feedback on below.
With the help of Delighted Web surveys, you can launch a survey as users are browsing on your website and ask about their online shopping experience. See our online shopping web survey in action here.
Ask customers “How did you hear about us?” to enhance channel attribution and marketing tactics that lead to sales. Check out our HDYHAU web survey in action here.
Touch base with customers by asking about their experience on the order status page with the help of Delighted’s Shopify checkout extension. Ask for feedback on the Thank you or Order Status page directly in Shopify.
Automate feedback collection with post-delivery product experience surveys to continually learn about product satisfaction and potential experience gaps. With our Shopify CX integration, trigger Delighted surveys following delivery.
Ask the right questions at the right time with support experience surveys. Gauge how customer support is able to resolve customer problems and make improvements based on feedback. Our integration with Gorgias helps you do this by triggering a survey when a ticket is updated.
Collect insights on any part of the ecommerce experience with an audience research survey. Whether you’re collecting feedback on customer demographics or how customers feel about your competitors, Delighted’s survey templates have it all.
Measure how loyal customers are after their experience with your product or service with Net Promoter Score surveys. By asking customers “How likely are you to recommend us to a friend or family member?” you can uncover whether or not you’ve earned a loyal customer.
Join 75,000+ of the world's most beloved brands
Join brands like Allbirds and Brooklinen in tracking customer sentiment throughout the buyer’s journey with the help of Delighted. Here’s what makes our feedback software the ideal solution for ecommerce brands.
Customize your survey to align with the look and feel of your brand. Better yet, translate your survey into over 30 languages to cater to an international customer base.
Seamlessly integrate Delighted with your existing tech stack
From Friendbuy, Klaviyo, to Slack, Delighted integrates with best-in-class ecommerce software. Connect Delighted with CRMs like Salesforce and HubSpot. With Delighted integrations, you can consolidate your tools into a streamlined flow using our comprehensive feedback platform.
Multi-channel survey delivery
Whether your store is solely online or brick and mortar as well, we have a multitude of survey delivery channels available on our platform.
Send surveys through your own marketing platforms
Already have an email marketing tool? Drop a snippet of code into your existing software to embed a Delighted survey directly into your regularly scheduled email. While this works with virtually any email platform, our customers like to use this with Klaviyo, Mailchimp, Gorgias, Salesforce, or HubSpot.
In the world of online retail, it has become increasingly difficult to communicate with customers – until now. Tap into the voice of the customer and increase conversions with crucial insights from site visitors and loyal customers alike.
The average ecommerce conversion rate is between 2.5 to 3%. That means for every 100 users that visit your online storefront, only three people purchase. For Shopify-powered stores, the rate is even lower at 1.4%. This makes having ecommerce feedback crucial.
Encourage customers to re-purchase and earn their loyalty by simply listening, understanding, and acting on customer feedback. Help your brand rise to the top by leveraging the overall customer experience.
For the 97% of users who don’t purchase after coming across your online store, survey them to find out about any barriers to purchase – from site experience to pricing sensitivity.
For the users who do purchase after their experience with your store, uncover what factors caused them to convert to leverage those factors with new potential customers.
Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.
