Experience management 101: Educational guides and easy-to-use tips

product-led growth featured image

Experience Management 101

Product-led growth: A product manager’s insight into growth hacking with a better product

employee advocacy featured image

Experience Management 101

Why and how to improve employee advocacy: 4 tips you should know

customer service metrics featured image

Experience Management 101

Top 5 customer service metrics to measure and track

founder's product guide featured image

Experience Management 101

A founder’s guide to product-led growth: 5 best practices for growing your business

Customer engagement 101 featured

Experience Management 101

Customer engagement 101 | What, why, and how explained

cx leader spotlight michael bair

Experience Management 101

CX leader spotlight: Michael Bair, SVP of Customer Experience at FIGS

employee experience management featured image

Experience Management 101

What is employee experience (EX) & why is it important?

voice of the customer methodology featured image

Experience Management 101

Voice of the Customer methodologies and question examples

delighted core certification featured image

Experience Management 101

Introducing Delighted Core Certification: A free course to help you become a Delighted expert

employee satisfaction featured image

Experience Management 101

How to get started understanding and improving employee satisfaction

product market fit featured image

Experience Management 101

What is product/market fit?

employee engagement featured image

Experience Management 101

What is employee engagement?

how delighted uses delighted featured image

Experience Management 101

How Delighted Uses Delighted: An interview with Customer Concierge

customer engagement featured image

Experience Management 101

The what, why, and how of customer engagement

Creating Surveys

25 brand perception survey question examples + template

Post-purchase survey questions you can ask customers after checkout

Distributing Surveys

Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes

Introducing the Delighted Android SDK

Reporting & Analysis

Email digests: The easiest way to stay on top of feedback

New integration: Sync survey responses into Google Sheets

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

View all customers