Experience management 101: Educational guides and easy-to-use tips

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Experience Management 101

4 reasons Net Promoter Score (NPS) matters to product management teams

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Experience Management 101

How to improve customer service: Strategies, skills, and tips

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Experience Management 101

What is a good NPS score?

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Experience Management 101

Customer journey map: The key to understanding your customer

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Experience Management 101

The fundamentals of an impactful customer experience strategy

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Experience Management 101

Delighted’s retail customer experience guide for 2021 and beyond

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Experience Management 101

Help your employees ease back into the workplace confidently

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Experience Management 101

Reopening businesses: Gauging customer needs in light of COVID-19

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Experience Management 101

How 4 customer experience leaders are helping the healthcare industry during COVID-19

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Experience Management 101

How to improve the customer experience for better customer retention in times of uncertainty — Part 2

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Experience Management 101

How to improve the customer experience for better customer retention in times of uncertainty — Part 1

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Experience Management 101

5 customer experience trends: What’s expected from your brand in 2020

ecommerce experience

Experience Management 101

Improving the ecommerce experience for the 4 core journey stages

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Experience Management 101

4 case studies to prove the value of Net Promoter Score

Creating Surveys

25 brand perception survey question examples + template

Post-purchase survey questions you can ask customers after checkout

Distributing Surveys

Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes

Introducing the Delighted Android SDK

Reporting & Analysis

Email digests: The easiest way to stay on top of feedback

New integration: Sync survey responses into Google Sheets

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

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