Experience management 101: Educational guides and easy-to-use tips

Startups' top 3 challenges

Experience Management 101

Startups’ top priority in 2022: Nailing the customer experience

Read the customer self-service guide

Experience Management 101

Customer self-service: Set your team up for success

What is product development

Experience Management 101

What is product development and how to master each stage

Experience Management 101

Introducing Delighted Admin Certification: A free course for CX program management

Product positioning featured image

Experience Management 101

What is product positioning? Definition, strategies, and examples

customer experience maturity featured image

Experience Management 101

Customer experience maturity: The 5 pillars to know when evaluating your program

post-pandemic store experience featured image

Experience Management 101

How has the in-store experience changed in a post-pandemic world?

employee lifecycle featured image

Experience Management 101

The 7 employee lifecycle stages and why they matter

Customer experience management guide featured image

Experience Management 101

Your step-by-step guide to Customer Experience Management (CXM)

Experience Management 101

5 metrics your business should measure and track to boost customer satisfaction

customer feedback featured image

Experience Management 101

The benefits of collecting timely and actionable customer feedback

six new integrations featured image

Experience Management 101

6 new integrations for automating how you collect and act on customer feedback

product-led growth featured image

Experience Management 101

Product-led growth: A product manager’s insight into growth hacking with a better product

employee advocacy featured image

Experience Management 101

Why and how to improve employee advocacy: 4 tips you should know

Creating Surveys

31 effective employee onboarding survey questions to ask new hires

Introducing 50+ templates for customer and employee lifecycle feedback

Distributing Surveys

Introducing the Delighted Android SDK

NPS email: A complete guide (with tips & examples)

Reporting & Analysis

Email digests: The easiest way to stay on top of feedback

New integration: Sync survey responses into Google Sheets

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

View all customers