q2 2022 product updates recap featured
Experience Management 101
Delighted Q2 2022 product recap
Omnichannel retail trends image
Experience Management 101
What is omnichannel retail? A guide to the latest trends in omnichannel customer experience
Calculate customer lifetime value formula in our latest guide
Experience Management 101
Customer lifetime value formula: Easy ways to calculate it
Startups' top 3 challenges
Experience Management 101
Startups’ top priority in 2022: Nailing the customer experience
Read the customer self-service guide
Experience Management 101
Customer self-service: Set your team up for success
What is product development
Experience Management 101
What is product development and how to master each stage
Experience Management 101
Introducing Delighted Admin Certification: A free course for CX program management
Product positioning featured image
Experience Management 101
What is product positioning? Definition, strategies, and examples
customer experience maturity featured image
Experience Management 101
Customer experience maturity: The 5 pillars to know when evaluating your program
post-pandemic store experience featured image
Experience Management 101
How has the in-store experience changed in a post-pandemic world?
Free Guide
Unlock the secret to collecting insightful customer feedback
Get the guide
Delighted survey guide
employee lifecycle featured image
Experience Management 101
The 7 employee lifecycle stages and why they matter
Customer experience management guide featured image
Experience Management 101
Your step-by-step guide to Customer Experience Management (CXM)
Experience Management 101
5 metrics your business should measure and track to boost customer satisfaction
customer feedback featured image
Experience Management 101
The benefits of collecting timely and actionable customer feedback
Creating Surveys
25 brand perception survey question examples + template
Post-purchase survey questions you can ask customers after checkout
Distributing Surveys
Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes
Introducing the Delighted Android SDK
Reporting & Analysis
Email digests: The easiest way to stay on top of feedback
New integration: Sync survey responses into Google Sheets
Delighted ebook
Customer experience maturity assessment
Delighted ebook
The complete guide to customer journey mapping
Qualtrics XM Institute ebook
The expert guide to employee engagement
Delighted Report
The top 8 omnichannel retail trends for 2021

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
Andy Dunn
Founder and CEO
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
JT Marino
Founder
“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”
Amanda Richardson
VP Product
View all customers
Product
 
Resources
Help
Company

© 2013–2025 Delighted, LLC

Security Terms Privacy Cookie Preferences Sitemap

Delighted Twitter
Delighted Facebook
Delighted LinkedIn
Delighted YouTube

NPS is a registered trademark, and Net Promoter Score is a service mark of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.