Lucia Chung, Author at Delighted

Lucia Chung

Delighted

Lucia is a marketing professional with 10+ years of experience in creating content that educates, inspires, and converts. In her spare time, you'll find her trying out new recipes, propagating houseplants, and traveling the world.

Distributing Surveys

Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes

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Creating Surveys

Introducing 50+ templates for customer and employee lifecycle feedback

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Creating Surveys

Introducing AI Recommended Questions

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Creating Surveys

Avoiding biased questions: 7 examples of bad survey questions

Creating Surveys

Introducing Custom Sending Domains: Make your email “from” address your own domain

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Distributing Surveys

What is a good survey response rate for online customer surveys?

Distributing Surveys

Introducing the Square integration: Trigger post-transaction surveys with Square and Delighted

Creating Surveys

Introducing Survey Translations: Create multilingual surveys for global customer and employee feedback

Distributing Surveys

Automate candidate and employee feedback collection with 3 new integrations: Greenhouse, Zoho Recruit, and BambooHR

Creating Surveys

2 new survey types: 3-point CSAT surveys and 7-point CES surveys

Creating Surveys

Announcing Delighted Product/Market Fit surveys. Add PMF to your product development toolkit.

Reporting & Analysis

Trends monitoring now supported on the Delighted iOS App

Distributing Surveys

Introducing the Delighted Autopilot API

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Distributing Surveys

4 new free integrations: Freshdesk, Gorgias, Teamwork, and LogRocket

Reporting & Analysis

Just in! Top-requested updates to the Delighted Email digest