Delighted blog I Self-serve guides, survey design tips, and more.

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Creating Surveys

8 types of survey questions with examples and tips

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Creating Surveys

52 popular customer satisfaction survey questions by customer journey

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Distributing Surveys

16 best practices to increase survey response rates

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Announcing Delighted + Klaviyo for feedback-based ecommerce marketing automation

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Experience Management 101

9 customer experience metrics to help your brand succeed

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Experience Management 101

Relationship vs transactional surveys for measuring the customer experience

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Reporting & Analysis

Are you maximizing your customer feedback analysis?

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Distributing Surveys

Sending surveys: 4 top online survey distribution methods

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Experience Management 101

7 tips for an effective voice of the customer program

Creating Surveys

Introducing Projects: Run multiple survey projects from one Delighted account

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Creating Surveys

The 7 customer survey types for a world-class CX program

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Reporting & Analysis

Announcing Reports: Survey results analysis and reporting made simple

Creating Surveys

Expand your customer experience program with Smileys, Thumbs, and Link surveys

Reporting & Analysis

Introducing Delighted for iOS

Experience Management 101

What is the customer lifecycle? Definition, stages, and tips

What are customer touchpoints and how to identify them (with examples)

Creating Surveys

Survey fatigue: What it is, why it happens, and how to avoid it

35 post-event survey questions to ask for event feedback

Distributing Surveys

NPS email: A complete guide (with tips & examples)

5 popular ways to use 5-star surveys [Video]

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

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