Delighted blog I Self-serve guides, survey design tips, and more.

ecommerce experience

Experience Management 101

Improving the ecommerce experience for the 4 core journey stages

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Distributing Surveys

Introducing Delighted Kiosk: Collect feedback anywhere

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Experience Management 101

4 case studies to prove the value of Net Promoter Score

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Experience Management 101

Growth marketing powered by customer experience

difference between customer service and customer experience

Experience Management 101

Customer experience vs customer service: Why it matters to your business

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Creating Surveys

Customer survey templates get you the growth you want

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Experience Management 101

How to choose the best customer experience management software for your business

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Experience Management 101

How to kickstart a customer experience program

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Experience Management 101

What is digital CX? The digital customer experience journey

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The customer feedback-powered reputation marketing blueprint

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Introducing Testimonials: Turn customer feedback into social proof

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Experience Management 101

What is customer experience (CX)? 20 CX terms, definitions, and resources

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Experience Management 101

How to choose the right NPS software to improve your customer experience

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Experience Management 101

Voice of the Customer (VoC): Customer feedback for a future-proof business

Experience Management 101

What is the customer lifecycle? Definition, stages, and tips

What are customer touchpoints and how to identify them (with examples)

Creating Surveys

Survey fatigue: What it is, why it happens, and how to avoid it

35 post-event survey questions to ask for event feedback

Distributing Surveys

NPS email: A complete guide (with tips & examples)

5 popular ways to use 5-star surveys [Video]

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

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