Delighted blog I Self-serve guides, survey design tips, and more.

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Follow up, close the loop, and take action: Delighted’s Gladly integration

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Customer referrals meet CX: Delighted’s Friendbuy integration

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10 ways to do more with your promoters

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Get personal: 12 reasons to follow up with detractors

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Experience Management 101

5 customer experience trends: What’s expected from your brand in 2020

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Reporting & Analysis

Addressing customer experience challenges with root cause analysis

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Reporting & Analysis

ROI of Customer Experience can be measured: Build your case for ROX

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Creating Surveys

48 retail survey questions for the customer feedback you need

ecommerce experience

Experience Management 101

Improving the ecommerce experience for the 4 core journey stages

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Distributing Surveys

Introducing Delighted Kiosk: Collect feedback anywhere

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Experience Management 101

4 case studies to prove the value of Net Promoter Score

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Experience Management 101

Growth marketing powered by customer experience

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Experience Management 101

Customer experience vs customer service: Why it matters to your business

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Creating Surveys

Customer survey templates get you the growth you want

Experience Management 101

Delighted Q1 2024 Product Recap

What is the customer lifecycle? Definition, stages, and tips

Creating Surveys

Post-purchase survey questions you can ask customers after checkout

31 effective employee onboarding survey questions to ask new hires

Distributing Surveys

Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes

Introducing the Delighted Android SDK

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

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