Delighted blog I Self-serve guides, survey design tips, and more.

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Experience Management 101

How to improve the customer experience for better customer retention in times of uncertainty — Part 2

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Distributing Surveys

Introducing the Delighted iOS SDK

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Experience Management 101

How to improve the customer experience for better customer retention in times of uncertainty — Part 1

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Distributing Surveys

How to automate ecommerce feedback collection with Delighted’s Squarespace extension

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Follow up, close the loop, and take action: Delighted’s Gladly integration

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Customer referrals meet CX: Delighted’s Friendbuy integration

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10 ways to do more with your promoters

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Get personal: 12 reasons to follow up with detractors

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Experience Management 101

5 customer experience trends: What’s expected from your brand in 2020

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Reporting & Analysis

Addressing customer experience challenges with root cause analysis

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Reporting & Analysis

ROI of Customer Experience can be measured: Build your case for ROX

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Creating Surveys

48 retail survey questions for the customer feedback you need

ecommerce experience

Experience Management 101

Improving the ecommerce experience for the 4 core journey stages

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Distributing Surveys

Introducing Delighted Kiosk: Collect feedback anywhere

Experience Management 101

Ecommerce customer journey map + template

Top 10 ecommerce trends shaping online retail in 2024

Creating Surveys

25 brand perception survey question examples + template

Post-purchase survey questions you can ask customers after checkout

Distributing Surveys

Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes

Introducing the Delighted Android SDK

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

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