Delighted blog I Self-serve guides, survey design tips, and more.

customer experience metrics featured image

Experience Management 101

9 customer experience metrics to help your brand succeed

relationship vs transactional surveys featured image

Experience Management 101

Relationship vs transactional surveys for measuring the customer experience

customer feedback analysis featured image

Reporting & Analysis

Are you maximizing your customer feedback analysis?

survey distribution methods featured image

Distributing Surveys

Sending surveys: 4 top online survey distribution methods

voice of the customer program featured image

Experience Management 101

7 tips for an effective voice of the customer program

Creating Surveys

Introducing Projects: Run multiple survey projects from one Delighted account

customer survey types featured image

Creating Surveys

The 7 customer survey types for a world-class CX program

survey results analysis featured image

Reporting & Analysis

Announcing Reports: Survey results analysis and reporting made simple

Creating Surveys

Expand your customer experience program with Smileys, Thumbs, and Link surveys

Reporting & Analysis

Introducing Delighted for iOS

Creating Surveys

Upgrade customer experience surveys with Additional Questions

delighted by qualtrics featured image

Experience Management 101

Delighted + Qualtrics

Experience Management 101

Good isn’t good enough

Experience Management 101

Playing it safe is risky

Experience Management 101

Ecommerce customer journey map + template

Top 10 ecommerce trends shaping online retail in 2024

Creating Surveys

25 brand perception survey question examples + template

Post-purchase survey questions you can ask customers after checkout

Distributing Surveys

Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes

Introducing the Delighted Android SDK

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

View all customers