Delighted blog I Self-serve guides, survey design tips, and more.

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Experience Management 101

How 4 customer experience leaders are helping the healthcare industry during COVID-19

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Reporting & Analysis

Automate ecommerce feedback tagging with Delighted + Chatdesk

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Distributing Surveys

Mobile app surveys: Best practices and sample questions

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Creating Surveys

How to create customer pulse surveys to meet new needs with Delighted

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Experience Management 101

How to improve the customer experience for better customer retention in times of uncertainty — Part 2

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Distributing Surveys

Introducing the Delighted iOS SDK

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Experience Management 101

How to improve the customer experience for better customer retention in times of uncertainty — Part 1

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Distributing Surveys

How to automate ecommerce feedback collection with Delighted’s Squarespace extension

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Follow up, close the loop, and take action: Delighted’s Gladly integration

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Customer referrals meet CX: Delighted’s Friendbuy integration

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10 ways to do more with your promoters

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Get personal: 12 reasons to follow up with detractors

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Experience Management 101

5 customer experience trends: What’s expected from your brand in 2020

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Reporting & Analysis

Addressing customer experience challenges with root cause analysis

Experience Management 101

What is the customer lifecycle? Definition, stages, and tips

What are customer touchpoints and how to identify them (with examples)

Creating Surveys

Introducing 50+ templates for customer and employee lifecycle feedback

Survey fatigue: What it is, why it happens, and how to avoid it

Distributing Surveys

NPS email: A complete guide (with tips & examples)

5 popular ways to use 5-star surveys [Video]

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

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