Delighted blog I Self-serve guides, survey design tips, and more.

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Experience Management 101

The fundamentals of an impactful customer experience strategy

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Experience Management 101

Delighted’s retail customer experience guide for 2021 and beyond

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Reporting & Analysis

A Delighted game-changer: Smart Trends for AI-driven survey text analysis

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Reporting & Analysis

Delighted + EnjoyHQ: Centralized feedback for UX and product teams

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Creating Surveys

Your 2020 return-to-school student, parent, and teacher survey guide

Trends Folders Announcement

Reporting & Analysis

Introducing Folders: Organize Trends for personalized reporting

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Creating Surveys

Announcing Additional Questions for Web surveys

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Reporting & Analysis

Delighted iOS app updates: Segment and act on feedback from your iPhone

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Experience Management 101

Help your employees ease back into the workplace confidently

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Experience Management 101

Reopening businesses: Gauging customer needs in light of COVID-19

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Creating Surveys

Announcing 7 highly anticipated feature enhancements for Additional Questions

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Experience Management 101

How 4 customer experience leaders are helping the healthcare industry during COVID-19

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Reporting & Analysis

Automate ecommerce feedback tagging with Delighted + Chatdesk

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Distributing Surveys

Mobile app surveys: Best practices and sample questions

Experience Management 101

Ecommerce customer journey map + template

Top 10 ecommerce trends shaping online retail in 2024

Creating Surveys

25 brand perception survey question examples + template

Post-purchase survey questions you can ask customers after checkout

Distributing Surveys

Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes

Introducing the Delighted Android SDK

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

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