Delighted blog I Self-serve guides, survey design tips, and more.

Expectation vs experience: The need to leverage feedback to provide a superior customer service experience

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Experience Management 101

The benefits of collecting timely and actionable customer feedback

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Experience Management 101

6 new integrations for automating how you collect and act on customer feedback

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Experience Management 101

Product-led growth: A product manager’s insight into growth hacking with a better product

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Distributing Surveys

3 steps to customer survey automation

US Demographic trends

Reporting & Analysis

7 notable takeaways: US demographic trends in online vs in-store shopping

Square integration

Distributing Surveys

Introducing the Square integration: Trigger post-transaction surveys with Square and Delighted

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Creating Surveys

Introducing Survey Translations: Create multilingual surveys for global customer and employee feedback

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Distributing Surveys

Automate candidate and employee feedback collection with 3 new integrations: Greenhouse, Zoho Recruit, and BambooHR

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Experience Management 101

Why and how to improve employee advocacy: 4 tips you should know

Keys to skimmable surveys

Creating Surveys

The 5 keys to skimmable surveys for improved feedback

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Experience Management 101

Top 5 customer service metrics to measure and track

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Experience Management 101

A founder’s guide to product-led growth: 5 best practices for growing your business

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Experience Management 101

Customer engagement 101 | What, why, and how explained

Experience Management 101

What is the customer lifecycle? Definition, stages, and tips

What are customer touchpoints and how to identify them (with examples)

Creating Surveys

Introducing 50+ templates for customer and employee lifecycle feedback

Survey fatigue: What it is, why it happens, and how to avoid it

Distributing Surveys

NPS email: A complete guide (with tips & examples)

5 popular ways to use 5-star surveys [Video]

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

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