Delighted blog I Self-serve guides, survey design tips, and more.

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Experience Management 101

Customer experience maturity: The 5 pillars to know when evaluating your program

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Distributing Surveys

What is a good survey response rate for online customer surveys?

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Experience Management 101

How has the in-store experience changed in a post-pandemic world?

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Experience Management 101

The 7 employee lifecycle stages and why they matter

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Experience Management 101

Your step-by-step guide to Customer Experience Management (CXM)

Experience Management 101

5 metrics your business should measure and track to boost customer satisfaction

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Creating Surveys

Double-barreled question: Definition, examples, and how to avoid it

Expectation vs experience: The need to leverage feedback to provide a superior customer service experience

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Experience Management 101

The benefits of collecting timely and actionable customer feedback

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Experience Management 101

6 new integrations for automating how you collect and act on customer feedback

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Experience Management 101

Product-led growth: A product manager’s insight into growth hacking with a better product

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Distributing Surveys

3 steps to customer survey automation

US Demographic trends

Reporting & Analysis

7 notable takeaways: US demographic trends in online vs in-store shopping

Square integration

Distributing Surveys

Introducing the Square integration: Trigger post-transaction surveys with Square and Delighted

Experience Management 101

Delighted Q1 2024 Product Recap

What is the customer lifecycle? Definition, stages, and tips

Creating Surveys

Post-purchase survey questions you can ask customers after checkout

31 effective employee onboarding survey questions to ask new hires

Distributing Surveys

Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes

Introducing the Delighted Android SDK

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

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