Delighted blog I Self-serve guides, survey design tips, and more.

Creating Surveys

Employee satisfaction survey questions: 15 examples, plus how to get started

Distributing Surveys

20 website survey questions to ask your customers

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Experience Management 101

What is product positioning? Definition, strategies, and examples

custom sending domain

Creating Surveys

Introducing Custom Sending Domains: Make your email “from” address your own domain

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Experience Management 101

Customer experience maturity: The 5 pillars to know when evaluating your program

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Distributing Surveys

What is a good survey response rate for online customer surveys?

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Experience Management 101

How has the in-store experience changed in a post-pandemic world?

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Experience Management 101

The 7 employee lifecycle stages and why they matter

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Experience Management 101

Your step-by-step guide to Customer Experience Management (CXM)

Experience Management 101

5 metrics your business should measure and track to boost customer satisfaction

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Creating Surveys

Double-barreled question: Definition, examples, and how to avoid it

Expectation vs experience: The need to leverage feedback to provide a superior customer service experience

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Experience Management 101

The benefits of collecting timely and actionable customer feedback

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Experience Management 101

6 new integrations for automating how you collect and act on customer feedback

Experience Management 101

Ecommerce customer journey map + template

Top 10 ecommerce trends shaping online retail in 2024

Creating Surveys

25 brand perception survey question examples + template

Post-purchase survey questions you can ask customers after checkout

Distributing Surveys

Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes

Introducing the Delighted Android SDK

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

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