Delighted blog I Self-serve guides, survey design tips, and more.

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Experience Management 101

How Delighted Uses Delighted: An interview with Customer Concierge

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Distributing Surveys

When to send your NPS survey: Best practices for your NPS program

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Creating Surveys

CSAT vs NPS vs CES: Which customer satisfaction metric is best?

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Creating Surveys

10 best product survey questions for product managers to gather customer feedback

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Distributing Surveys

Introducing the Delighted Autopilot API

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Distributing Surveys

4 new free integrations: Freshdesk, Gorgias, Teamwork, and LogRocket

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Reporting & Analysis

Just in! Top-requested updates to the Delighted Email digest

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Experience Management 101

The what, why, and how of customer engagement

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Experience Management 101

4 simple & powerful customer retention strategies

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Experience Management 101

4 reasons Net Promoter Score (NPS) matters to product management teams

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Experience Management 101

How to improve customer service: Strategies, skills, and tips

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Creating Surveys

Delighted survey update: Customize the Comment and Thank you page

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Distributing Surveys

7 new automation features: Delighted’s powerful Zapier integration update

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Reporting & Analysis

Your CX program guide to survey sample size, margin of error, confidence intervals, and more

Experience Management 101

What is the customer lifecycle? Definition, stages, and tips

What are customer touchpoints and how to identify them (with examples)

Creating Surveys

Introducing 50+ templates for customer and employee lifecycle feedback

Survey fatigue: What it is, why it happens, and how to avoid it

Distributing Surveys

NPS email: A complete guide (with tips & examples)

5 popular ways to use 5-star surveys [Video]

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

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