Delighted blog I Self-serve guides, survey design tips, and more.

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Experience Management 101

Introducing Delighted Core Certification: A free course to help you become a Delighted expert

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Creating Surveys

2 new survey types: 3-point CSAT surveys and 7-point CES surveys

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Creating Surveys

Announcing Delighted Product/Market Fit surveys. Add PMF to your product development toolkit.

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Experience Management 101

How to get started understanding and improving employee satisfaction

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Creating Surveys

3 tips for effectively surveying your employees

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Experience Management 101

What is product/market fit?

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Experience Management 101

What is employee engagement?

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Creating Surveys

Your employee feedback solution has arrived! Introducing employee Net Promoter Score (eNPS) surveys

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Distributing Surveys

Email survey subject lines: 7 best practices to improve your open and click-through rates

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Distributing Surveys

You requested, we updated. A Delighted + Salesforce integration revamp you don’t want to miss!

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Reporting & Analysis

Trends monitoring now supported on the Delighted iOS App

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Experience Management 101

How Delighted Uses Delighted: An interview with Customer Concierge

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Distributing Surveys

When to send your NPS survey: Best practices for your NPS program

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Creating Surveys

CSAT vs NPS vs CES: Which customer satisfaction metric is best?

Experience Management 101

Ecommerce customer journey map + template

Top 10 ecommerce trends shaping online retail in 2024

Creating Surveys

25 brand perception survey question examples + template

Post-purchase survey questions you can ask customers after checkout

Distributing Surveys

Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes

Introducing the Delighted Android SDK

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

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