Delighted blog I Self-serve guides, survey design tips, and more.

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Distributing Surveys

3 steps to customer survey automation

US Demographic trends

Reporting & Analysis

7 notable takeaways: US demographic trends in online vs in-store shopping

Square integration

Distributing Surveys

Introducing the Square integration: Trigger post-transaction surveys with Square and Delighted

delighted survey translations

Creating Surveys

Introducing Survey Translations: Create multilingual surveys for global customer and employee feedback

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Distributing Surveys

Automate candidate and employee feedback collection with 3 new integrations: Greenhouse, Zoho Recruit, and BambooHR

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Experience Management 101

Why and how to improve employee advocacy: 4 tips you should know

Keys to skimmable surveys

Creating Surveys

The 5 keys to skimmable surveys for improved feedback

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Experience Management 101

Top 5 customer service metrics to measure and track

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Experience Management 101

A founder’s guide to product-led growth: 5 best practices for growing your business

Customer engagement 101 featured

Experience Management 101

Customer engagement 101 | What, why, and how explained

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Distributing Surveys

Introducing the ActiveCampaign integration: 5 survey triggers to automate your CX program

cx leader spotlight michael bair

Experience Management 101

CX leader spotlight: Michael Bair, SVP of Customer Experience at FIGS

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Experience Management 101

What is employee experience (EX) & why is it important?

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Creating Surveys

4 strategies to prevent acquiescence bias in your customer surveys

Experience Management 101

Ecommerce customer journey map + template

Top 10 ecommerce trends shaping online retail in 2024

Creating Surveys

25 brand perception survey question examples + template

Post-purchase survey questions you can ask customers after checkout

Distributing Surveys

Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes

Introducing the Delighted Android SDK

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

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