Delighted blog I Self-serve guides, survey design tips, and more.

customer loyalty guide

Experience Management 101

Customer loyalty: A guide to building and measuring positive experiences

q2 2022 product updates recap featured

Experience Management 101

Delighted Q2 2022 product recap

referral programs 101 featured image

Referral programs 101: Driving sales with your happiest customers

Distributing Surveys

Introducing Delighted’s Link platform revamp: New in-app survey link builder

biased questions examples bad survey questions featured image

Creating Surveys

Avoiding biased questions: 7 examples of bad survey questions

Omnichannel retail trends image

Experience Management 101

What is omnichannel retail? A guide to the latest trends in omnichannel customer experience

Calculate customer lifetime value formula in our latest guide

Experience Management 101

Customer lifetime value formula: Easy ways to calculate it

G2 and Delighted integration visual

New integration: Increase reviews with G2 + Delighted

Startups' top 3 challenges

Experience Management 101

Startups’ top priority in 2022: Nailing the customer experience

Learn about leading questions, types, and examples

Creating Surveys

Leading questions: Definition, examples, and why you should avoid them

Read the customer self-service guide

Experience Management 101

Customer self-service: Set your team up for success

What is product development

Experience Management 101

What is product development and how to master each stage

Casper featured image

Webinar recap: How Casper unlocks Promoter referral revenue

What's the difference between qualitative vs quantitative research?

Creating Surveys

Qualitative vs. quantitative research: What’s the difference?

Experience Management 101

Ecommerce customer journey map + template

Top 10 ecommerce trends shaping online retail in 2024

Creating Surveys

25 brand perception survey question examples + template

Post-purchase survey questions you can ask customers after checkout

Distributing Surveys

Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes

Introducing the Delighted Android SDK

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

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