Delighted blog I Self-serve guides, survey design tips, and more.

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Webinar recap: How Casper unlocks Promoter referral revenue

What's the difference between qualitative vs quantitative research?

Creating Surveys

Qualitative vs. quantitative research: What’s the difference?

Experience Management 101

Introducing Delighted Admin Certification: A free course for CX program management

Creating Surveys

Employee satisfaction survey questions: 15 examples, plus how to get started

Distributing Surveys

20 website survey questions to ask your customers

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Experience Management 101

What is product positioning? Definition, strategies, and examples

custom sending domain

Creating Surveys

Introducing Custom Sending Domains: Make your email “from” address your own domain

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Experience Management 101

Customer experience maturity: The 5 pillars to know when evaluating your program

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Distributing Surveys

What is a good survey response rate for online customer surveys?

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Experience Management 101

How has the in-store experience changed in a post-pandemic world?

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Experience Management 101

The 7 employee lifecycle stages and why they matter

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Experience Management 101

Your step-by-step guide to Customer Experience Management (CXM)

Experience Management 101

5 metrics your business should measure and track to boost customer satisfaction

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Creating Surveys

Double-barreled question: Definition, examples, and how to avoid it

Experience Management 101

What is the customer lifecycle? Definition, stages, and tips

What are customer touchpoints and how to identify them (with examples)

Creating Surveys

Survey fatigue: What it is, why it happens, and how to avoid it

35 post-event survey questions to ask for event feedback

Distributing Surveys

NPS email: A complete guide (with tips & examples)

5 popular ways to use 5-star surveys [Video]

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

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