Delighted blog I Self-serve guides, survey design tips, and more.

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Experience Management 101

Connect with other experience management professionals in our NEW Delighted Community

Creating Surveys

How to make the most of a free survey program: 4 tips to know

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Experience Management 101

Employee feedback examples with 10 strategies for giving and receiving feedback

Experience Management 101

Delighted Q3 2022 product recap

Experience Management 101

A beginner’s guide to designing an effective product roadmap

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Experience Management 101

How to create a buyer persona: Best practices and helpful tips

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Reporting & Analysis

New integration: Sync survey responses into Google Sheets

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Closed-loop feedback: What it is and how to build a successful closed-loop feedback system

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Reporting & Analysis

Track CX metrics from your home screen with iOS Widgets

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Creating Surveys

Close-ended questions: Definition, types, examples, and advantages

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Experience Management 101

10 effective employee retention strategies

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Experience Management 101

What is customer churn? How to measure and reduce it

referral incentive tremendous

Choosing the right customer referral incentive to drive referrals

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Creating Surveys

What’s a Likert scale and how can you use it to better understand your audience?

Experience Management 101

Ecommerce customer journey map + template

Top 10 ecommerce trends shaping online retail in 2024

Creating Surveys

25 brand perception survey question examples + template

Post-purchase survey questions you can ask customers after checkout

Distributing Surveys

Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes

Introducing the Delighted Android SDK

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

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