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Creating Surveys

Create impactful customer, employee, and product surveys with step-by-step survey question guides and best practice design tips. Also, get the latest scoop on Delighted’s free survey templates and how to add them to your toolkit.

Creating Surveys
Once you discover the power of surveying customers and implementing their feedback, it’s easy to want to scale your feedback program to send more surveys, more frequently. […]
Mitali Shukla
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Employee surveys: Types, tips, and how-to guide
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Open-ended questions: Definition, examples, and tips
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Survey design best practices: 7 steps to follow
How to make the most of a free survey program: 4 tips to know
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Close-ended questions: Definition, types, examples, and advantages   
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What’s a Likert scale and how can you use it to better understand your audience?
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Avoiding biased questions: 7 examples of bad survey questions
Learn about leading questions, types, and examples
Leading questions: Definition, examples, and why you should avoid them
Experience Management 101
What is the customer lifecycle? Definition, stages, and tips
What are customer touchpoints and how to identify them (with examples)
Distributing Surveys
NPS email: A complete guide (with tips & examples)
5 popular ways to use 5-star surveys [Video]
Reporting & Analysis
Email digests: The easiest way to stay on top of feedback
New integration: Sync survey responses into Google Sheets

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
Andy Dunn
Founder and CEO
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
JT Marino
Founder
“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”
Amanda Richardson
VP Product