Reporting & Analysis

So, you’ve collected your feedback data. Now what? Check out important reporting and survey analysis tips for customer, employee, and product action-planning. Also, get the latest news on Delighted reporting features to make sure you’re acting swiftly on all insights.

Reporting & Analysis
There’s no question that the experiences customers have with your brand make an impact on your bottom line. In fact, recent data from the XM Institute shows […]
Ellie Peterson
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New integration: Sync survey responses into Google Sheets
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Track CX metrics from your home screen with iOS Widgets
US Demographic trends
7 notable takeaways: US demographic trends in online vs in-store shopping
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Trends monitoring now supported on the Delighted iOS App
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Just in! Top-requested updates to the Delighted Email digest
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Your CX program guide to survey sample size, margin of error, confidence intervals, and more
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The Delighted iOS App: Push notifications now available
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Benchmarks is here. See how your NPS stacks up with our newest report.
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Just arrived: Delighted’s Google Sheets, Airtable, and Pipedrive integrations by Zapier
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A Delighted game-changer: Smart Trends for AI-driven survey text analysis
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Delighted + EnjoyHQ: Centralized feedback for UX and product teams
Trends Folders Announcement
Introducing Folders: Organize Trends for personalized reporting
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Delighted iOS app updates: Segment and act on feedback from your iPhone
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Automate ecommerce feedback tagging with Delighted + Chatdesk
Experience Management 101
Delighted Q1 2024 Product Recap
What is the customer lifecycle? Definition, stages, and tips
Creating Surveys
Post-purchase survey questions you can ask customers after checkout
31 effective employee onboarding survey questions to ask new hires
Distributing Surveys
Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes
Introducing the Delighted Android SDK

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
Andy Dunn
Founder and CEO
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
JT Marino
“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”
Amanda Richardson
VP Product