Reporting & Analysis

So, you’ve collected your feedback data. Now what? Check out important reporting and survey analysis tips for customer, employee, and product action-planning. Also, get the latest news on Delighted reporting features to make sure you’re acting swiftly on all insights.

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Track CX metrics from your home screen with iOS Widgets
US Demographic trends
7 notable takeaways: US demographic trends in online vs in-store shopping
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Trends monitoring now supported on the Delighted iOS App
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Just in! Top-requested updates to the Delighted Email digest
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Your CX program guide to survey sample size, margin of error, confidence intervals, and more
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The Delighted iOS App: Push notifications now available
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Benchmarks is here. See how your NPS stacks up with our newest report.
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Just arrived: Delighted’s Google Sheets, Airtable, and Pipedrive integrations by Zapier
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A Delighted game-changer: Smart Trends for AI-driven survey text analysis
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Delighted + EnjoyHQ: Centralized feedback for UX and product teams
Trends Folders Announcement
Introducing Folders: Organize Trends for personalized reporting
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Delighted iOS app updates: Segment and act on feedback from your iPhone
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Automate ecommerce feedback tagging with Delighted + Chatdesk
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Addressing customer experience challenges with root cause analysis