Delighted blog I Self-serve guides, survey design tips, and more.

app notifications featured image

Reporting & Analysis

The Delighted iOS App: Push notifications now available

benchmarks report featured image

Reporting & Analysis

Benchmarks is here. See how your NPS stacks up with our newest report.

customer journey map featured image

Experience Management 101

Customer journey map: The key to understanding your customer

integrations sheets airtable pipedrive featured image

Reporting & Analysis

Just arrived: Delighted’s Google Sheets, Airtable, and Pipedrive integrations by Zapier

customer experience strategy featured image

Experience Management 101

The fundamentals of an impactful customer experience strategy

retail customer experience featured image

Experience Management 101

Delighted’s retail customer experience guide for 2021 and beyond

smart trends featured image

Reporting & Analysis

A Delighted game-changer: Smart Trends for AI-driven survey text analysis

enjoyhq integration featured image

Reporting & Analysis

Delighted + EnjoyHQ: Centralized feedback for UX and product teams

student parent teacher survey featured image

Creating Surveys

Your 2020 return-to-school student, parent, and teacher survey guide

Trends Folders Announcement

Reporting & Analysis

Introducing Folders: Organize Trends for personalized reporting

additional questions web featured image

Creating Surveys

Announcing Additional Questions for Web surveys

delighted app update featured image

Reporting & Analysis

Delighted iOS app updates: Segment and act on feedback from your iPhone

employee workplace featured image

Experience Management 101

Help your employees ease back into the workplace confidently

reopening business featured image

Experience Management 101

Reopening businesses: Gauging customer needs in light of COVID-19

Experience Management 101

What is the customer lifecycle? Definition, stages, and tips

What are customer touchpoints and how to identify them (with examples)

Creating Surveys

Introducing 50+ templates for customer and employee lifecycle feedback

Survey fatigue: What it is, why it happens, and how to avoid it

Distributing Surveys

NPS email: A complete guide (with tips & examples)

5 popular ways to use 5-star surveys [Video]

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

View all customers