Delighted blog I Self-serve guides, survey design tips, and more.

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Experience Management 101

4 simple & powerful customer retention strategies

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Experience Management 101

4 reasons Net Promoter Score (NPS) matters to product management teams

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Experience Management 101

How to improve customer service: Strategies, skills, and tips

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Creating Surveys

Delighted survey update: Customize the Comment and Thank you page

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Distributing Surveys

7 new automation features: Delighted’s powerful Zapier integration update

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Reporting & Analysis

Your CX program guide to survey sample size, margin of error, confidence intervals, and more

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Experience Management 101

What is a good NPS score?

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Reporting & Analysis

The Delighted iOS App: Push notifications now available

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Reporting & Analysis

Benchmarks is here. See how your NPS stacks up with our newest report.

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Experience Management 101

Customer journey map: The key to understanding your customer

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Reporting & Analysis

Just arrived: Delighted’s Google Sheets, Airtable, and Pipedrive integrations by Zapier

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Experience Management 101

The fundamentals of an impactful customer experience strategy

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Experience Management 101

Delighted’s retail customer experience guide for 2021 and beyond

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Reporting & Analysis

A Delighted game-changer: Smart Trends for AI-driven survey text analysis

Experience Management 101

Delighted Q1 2024 Product Recap

What is the customer lifecycle? Definition, stages, and tips

Creating Surveys

Post-purchase survey questions you can ask customers after checkout

31 effective employee onboarding survey questions to ask new hires

Distributing Surveys

Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes

Introducing the Delighted Android SDK

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

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