Delighted blog I Self-serve guides, survey design tips, and more.

Experience Management 101

What is the customer lifecycle? Definition, stages, and tips

Creating Surveys

Introducing Delighted Surveys: A simple and delightful all-in-one survey experience

Employee survey blog post featured image

Creating Surveys

Employee surveys: Types, tips, and how-to guide

Customer testimonials blog post featured image

8 customer testimonial examples and how to use them

Digesting negative feedback blog post featured image

Navigating negative feedback: 5 tips for managing feedback burnout

Demographic survey questions blog post featured image

Creating Surveys

12 demographic survey questions (with examples)

Open ended questions blog post featured image

Creating Surveys

Open-ended questions: Definition, examples, and tips

5 ways to use star surveys blog post OG image

Distributing Surveys

5 popular ways to use 5-star surveys [Video]

QR code survey featured image

Distributing Surveys

How to create a QR code survey: Gather feedback wherever your customers are

customer touchpoints featured image

Experience Management 101

What are customer touchpoints and how to identify them (with examples)

Reporting & Analysis

Email digests: The easiest way to stay on top of feedback

What is customer success blog post featured image

Experience Management 101

What is customer success?

Nonresponse bias blog post featured image

Creating Surveys

What is nonresponse bias and how to reduce it with 6 survey tips

Experience Management 101

Delighted 2022 product highlights

Experience Management 101

Ecommerce customer journey map + template

Top 10 ecommerce trends shaping online retail in 2024

Creating Surveys

25 brand perception survey question examples + template

Post-purchase survey questions you can ask customers after checkout

Distributing Surveys

Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes

Introducing the Delighted Android SDK

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

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