Delighted blog I Self-serve guides, survey design tips, and more.

Reporting & Analysis

Email digests: The easiest way to stay on top of feedback

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Experience Management 101

What is customer success?

Nonresponse bias blog post featured image

Creating Surveys

What is nonresponse bias and how to reduce it with 6 survey tips

Experience Management 101

Delighted 2022 product highlights

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Creating Surveys

Survey design best practices: 7 steps to follow

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Experience Management 101

Connect with other experience management professionals in our NEW Delighted Community

Creating Surveys

How to make the most of a free survey program: 4 tips to know

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Experience Management 101

Employee feedback examples with 10 strategies for giving and receiving feedback

Experience Management 101

Delighted Q3 2022 product recap

Experience Management 101

A beginner’s guide to designing an effective product roadmap

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Experience Management 101

How to create a buyer persona: Best practices and helpful tips

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Reporting & Analysis

New integration: Sync survey responses into Google Sheets

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Closed-loop feedback: What it is and how to build a successful closed-loop feedback system

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Reporting & Analysis

Track CX metrics from your home screen with iOS Widgets

Experience Management 101

What is the customer lifecycle? Definition, stages, and tips

What are customer touchpoints and how to identify them (with examples)

Creating Surveys

Introducing 50+ templates for customer and employee lifecycle feedback

Survey fatigue: What it is, why it happens, and how to avoid it

Distributing Surveys

NPS email: A complete guide (with tips & examples)

5 popular ways to use 5-star surveys [Video]

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

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