Delighted blog I Self-serve guides, survey design tips, and more.

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Experience Management 101

10 effective employee retention strategies

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Experience Management 101

What is customer churn? How to measure and reduce it

referral incentive tremendous

Choosing the right customer referral incentive to drive referrals

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Creating Surveys

What’s a Likert scale and how can you use it to better understand your audience?

customer loyalty guide

Experience Management 101

Customer loyalty: A guide to building and measuring positive experiences

q2 2022 product updates recap featured

Experience Management 101

Delighted Q2 2022 product recap

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Referral programs 101: Driving sales with your happiest customers

Distributing Surveys

Introducing Delighted’s Link platform revamp: New in-app survey link builder

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Creating Surveys

Avoiding biased questions: 7 examples of bad survey questions

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Experience Management 101

What is omnichannel retail? A guide to the latest trends in omnichannel customer experience

Calculate customer lifetime value formula in our latest guide

Experience Management 101

Customer lifetime value formula: Easy ways to calculate it

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New integration: Increase reviews with G2 + Delighted

Startups' top 3 challenges

Experience Management 101

Startups’ top priority in 2022: Nailing the customer experience

Learn about leading questions, types, and examples

Creating Surveys

Leading questions: Definition, examples, and why you should avoid them

Experience Management 101

What is the customer lifecycle? Definition, stages, and tips

What are customer touchpoints and how to identify them (with examples)

Creating Surveys

Introducing 50+ templates for customer and employee lifecycle feedback

Survey fatigue: What it is, why it happens, and how to avoid it

Distributing Surveys

NPS email: A complete guide (with tips & examples)

5 popular ways to use 5-star surveys [Video]

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

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