Taking Action

Taking action on feedback is the key to creating exceptional experiences. Therefore, it’s just as important to learn how to effectively close the loop with your respondents – promoters and detractors alike. Learn how in our latest taking action guides.

Taking Action

8 customer testimonial examples and how to use them

Attracting customers in a competitive market can feel like an uphill battle. So, how do brands stand out from the competition? One powerful tool in today’s marketplace […]

The Editorial Team

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Most Popular in Taking Action

Customer referrals meet CX: Delighted’s Friendbuy integration

Navigating negative feedback: 5 tips for managing feedback burnout

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Navigating negative feedback: 5 tips for managing feedback burnout

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Closed-loop feedback: What it is and how to build a successful closed-loop feedback system

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Choosing the right customer referral incentive to drive referrals

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Referral programs 101: Driving sales with your happiest customers

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New integration: Increase reviews with G2 + Delighted

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Webinar recap: How Casper unlocks Promoter referral revenue

Expectation vs experience: The need to leverage feedback to provide a superior customer service experience

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Follow up, close the loop, and take action: Delighted’s Gladly integration

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Customer referrals meet CX: Delighted’s Friendbuy integration

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10 ways to do more with your promoters

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Get personal: 12 reasons to follow up with detractors

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The customer feedback-powered reputation marketing blueprint

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Introducing Testimonials: Turn customer feedback into social proof

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Announcing Delighted + Klaviyo for feedback-based ecommerce marketing automation

Experience Management 101

What is the customer lifecycle? Definition, stages, and tips

What are customer touchpoints and how to identify them (with examples)

Creating Surveys

Survey fatigue: What it is, why it happens, and how to avoid it

35 post-event survey questions to ask for event feedback

Distributing Surveys

NPS email: A complete guide (with tips & examples)

5 popular ways to use 5-star surveys [Video]

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

Andy Dunn

Founder and CEO

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

JT Marino

Founder

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Amanda Richardson

VP Product

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